We are seeking a Customer Success Manager to join our team and ensure the long-term satisfaction and success of our clients. You will serve as the primary point of contact for customers, ensuring they gain maximum value from our solutions. The ideal candidate is customer-oriented, highly responsive, and thrives in a fast-paced, agile, and fully remote environment.
About the role
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Responsibilities
- Build and maintain strong, long-lasting relationships with customers
- Act as a trusted advisor, ensuring customers achieve their goals with our product/services
- Respond quickly to customer inquiries and provide timely solutions
- Identify customer needs, gather feedback, and collaborate with internal teams to improve customer experience
- Proactively monitor customer accounts to ensure retention and satisfaction
- Prepare reports and analyze customer data using Excel/Google Sheets
- Prioritize tasks effectively to manage multiple customer accounts simultaneously
Requirements
- Spanish speaker with fluent English (both written and spoken)
- Proven experience in Customer Success, Account Management, or a client-facing role
- Tech-savvy and quick to learn new tools and platforms
- Proficient in Excel/Google Sheets for reporting and analysis
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational skills
- Ability to prioritize and multitask in a fast-paced, agile environment
- Customer-oriented mindset with a passion for solving problems
You’ll know you’re a good fit if you
None
A few more reasons to join us
- 100% remote work environment (work from anywhere in Mexico)
- Opportunity to work in a dynamic and agile company
- Collaborative, customer-focused culture
- Growth and professional development opportunities
- Competitive compensation package
Why Should You Apply for this Position?
None
Top Skills
What We Do
Deepdub provides AI-powered dubbing and other localization solutions for audiovisual content in the fields of film & cinema, television, online broadcasting, eLearning & eTraining platforms, content creators and more.
Our mission is to bridge the language barrier and cultural gap in entertainment experiences through high-quality and seamless localization. Using best of its kind AI and machine learning technology, Deepdub syncs emotions, audio, and video to produce an authentic human experience that captivates and motivates the viewers.
Deepdub's end-to-end localization platform is designed to enhance human creativity with AI technology, simplifying and improving content localization production. The platform allows broadcasters, media companies, and content distributors to localize their stories to a global audience. In addition, Deepdub helps corporates, e-learning platforms, and content creators share their message with customers and new audiences worldwide.
The company's hybrid workflows leverage AI and human expertise to achieve improved quality, faster turnaround times, and cost efficiencies across the entire production process. Deepdub integrates seamlessly into the post-production process of content owners and creators, taking complete ownership of their localization and delivery needs.
With our team of professionals, including sound technicians, audio engineers, voice specialists, and other AI localization experts, we make sure that your message is communicated clearly and accurately in any desired language.
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