Infrrd is a leading AI-powered Intelligent Document Processing (IDP) company that helps enterprises automate complex document-centric processes using proprietary machine learning and computer vision models. Our platform enables global enterprises to unlock valuable insights from unstructured data at scale, driving efficiency, compliance, and better decision-making.
Job Summary
As a Customer Success Manager (CSM) at Infrrd, you will play a key role in ensuring our customers have a positive experience with our IDP platform. You’ll learn how to guide customers through their journey—from onboarding to adoption—while supporting them in achieving their automation goals.
This is an entry-level role where you will receive training, mentorship, and hands-on exposure to customer engagement, account management, and product adoption strategies.
Key Responsibilities
- Support onboarding activities by assisting customers in setting up and learning the Infrrd platform.
- Develop a basic understanding of customer business needs and document workflows to align solutions.
- Assist senior CSMs in conducting customer meetings, business reviews, and training sessions.
- Monitor customer usage data and help identify early signals of adoption or challenges.
- Collaborate with internal teams (Product, Engineering, Delivery) to track and resolve customer issues.
- Educate customers on features, updates, and best practices under the guidance of senior team members.
- Capture customer feedback and share it with the product team to enhance user experience.
Qualifications
- Recent graduate or 0–2 years of experience in customer-facing roles (internships or project work count!).
- Strong communication skills with the ability to build relationships and understand customer needs.
- Eagerness to learn about enterprise workflows, document-centric processes, and AI/automation solutions.
- Problem-solving mindset and curiosity to explore technology-driven solutions.
- Ability to stay organized and manage multiple tasks effectively.
- Bachelor’s degree in Business, Computer Science, Engineering, or related field (or equivalent experience).
Why Join Infrrd
- Kickstart your career in Customer Success with mentorship from experienced leaders.
- Be part of a fast-growing AI company that’s transforming how enterprises work with documents.
- Learn cutting-edge technologies in AI, machine learning, and automation.
- Enjoy a supportive culture of ownership, transparency, and continuous learning.
- Competitive compensation, flexible work options, and opportunities for career growth.
Top Skills
What We Do
At Infrrd, we help businesses handle messy, unstructured documents. Our AI-powered platform extracts, organizes, and automates data processing—so you don’t have to. From invoices and contracts to engineering drawings and handwritten notes, we handle the complex stuff that traditional OCR and automation tools can't. Our technology learns from real-world data, making it faster, more accurate, and more intelligent over time.
But we don’t stop at data extraction. Infrrd automates entire workflows, cutting down manual effort, reducing errors, and speeding up processes for industries like insurance, mortgage, real estate, engineering, and logistics.
Tailored for Your Industry
One-size-fits-all? Not here. Infrrd’s AI is built for your industry—whether you’re in insurance, mortgage, real estate, engineering, or logistics. With over a decade of experience, we’ve fine-tuned our platform to handle industry-specific challenges with unmatched accuracy.
Innovation That Keeps You Ahead
We don’t just follow trends—we create them. Our dedicated R&D team is constantly pushing the boundaries of automation, bringing game-changing AI advancements to market first. With 11+ international patents (and counting!), we’re committed to making document processing smarter, faster, and easier.
Meet Ally | Your AI-Powered Intelligent Agent
Ally is our latest breakthrough—an AI-driven agent that takes workflow automation to the next level. Pre-trained on industry knowledge, Ally eliminates manual work, handling everything from data extraction to intuitive decision-making.
