Customer Success Manager

Browzwear is a leading provider of 3D fashion design and simulation software, driving digital transformation in the fashion industry. The company has pioneered the use of 3D design for apparel and is widely adopted by major fashion brands and manufacturers. 

As a Customer Success Manager at Browzwear, you’ll play a key role in delivering meaningful outcomes across the customer journey—from onboarding through renewal and expansion. You’ll join a growing global team focused on driving long-term value for our customers and enabling sustainable growth for the business. 

You’ll partner closely with Sales, Product, and Support to ensure every customer receives exceptional service, sees real impact, and feels supported at every touchpoint. This role is ideal for someone who thrives in a high-performance environment, enjoys building trusted relationships, and is motivated by delivering results. 

What you will do...

Customer Engagement & Success Delivery 

• Manage a portfolio of strategic accounts across onboarding, adoption, renewal, and expansion 
• Serve as the primary point of contact, building trusted relationships with customer stakeholders 
• Lead business reviews and success planning aligned to measurable outcomes and KPIs 

Cross-Functional Collaboration 

• Work closely with Sales, Product, Marketing, and Support to ensure consistent and value-driven customer experiences 
• Provide proactive feedback to internal teams based on customer insights and emerging needs 

Operational Excellence 

• Help execute scalable customer success programs and contribute to the evolution of playbooks, templates, and processes 
• Stay hands-on with day-to-day activities, including issue resolution, strategic check-ins, and onboarding 

Metrics & Growth Mindset 

• Track customer health, product usage, and satisfaction metrics (e.g., NRR, CSAT, NPS) to identify risks and opportunities 
• Use data to inform actions and advocate for customer needs while keeping business objectives in focus 

Customer Advocacy & Value Realization 

• Deeply understand each customer’s goals and how our solutions align with their long-term vision 
• Act as a customer advocate internally, ensuring their voice influences decisions across the business 

• 3–6+ years of experience in Customer Success, Account Management, or client-facing SaaS roles 
• A track record of delivering value to customers and driving retention and growth 
• Excellent communication and relationship-building skills 
• Comfort working across teams in a fast-paced, collaborative environment 
• Strong organizational skills and a proactive, solutions-oriented mindset 
• A genuine passion for helping customers succeed