Customer Success Manager

Customer Success Manager - Paid Media at Addressable

Join Addressable, a leading Web3 growth SaaS company, and play a pivotal role in empowering marketers with innovative blockchain and social media solutions. As a Customer Success Manager, you will oversee global paid marketing campaigns, foster trusted and productive relationships with customers, and deliver expert-level support to ensure their success.

In this role, you will take ownership of key accounts, serve as the primary point of contact for users and stakeholders, and provide hands-on guidance throughout the customer journey, from platform access and integration to paid campaign execution and optimisations. You’ll leverage your expertise in our product value propositions, deep understanding of the Web3 space, and technical knowledge to support customers from onboarding through to executing targeted campaigns and gaining actionable, data-driven insights. 

You will also collaborate cross-functionally with Product, Sales, and Marketing teams to provide customer feedback, influence roadmap priorities, and ensure alignment between client needs and platform evolution.

Professional Experience:

• 3 years of demonstrated success in managing paid advertising campaigns on social media platforms, with a preference for X (formerly Twitter), Reddit, and Programmatic Display.
• 3 years in customer-facing roles, showcasing excellent relationship-building and client management skills. With noted experience in managing customer onboarding, training, and QBRs or performance reviews.

• Proficiency in Google Tag Manager and Google Analytics to set up conversion tracking, validate event flows, and support attribution models.
• Strong technical aptitude with the ability to troubleshoot, analyze, and support customer needs effectively.
• Familiarity with CRM (e.g., HubSpot, Salesforce) and CS platforms (e.g., Vitally, Gainsight, or similar) is a plus.
• Ideally, an understanding of the Web3 space, including blockchain technology, decentralized platforms and ecosystems.

Personal Attributes:

• The most important attribute is that you are someone who understands the value of ownership, shows leadership, takes initiative and thinks beyond the minimum required. 
• Exceptional written and verbal communication skills in English, with the ability to convey complex ideas clearly and persuasively.
• Proven ability to work effectively in a dynamic context-switching environment, while paying attention to detail.

• Ability to take proactive ownership and work independently, showcasing  personal responsibility and accountability.
• You thrive as a team player in a multicultural environment.
• You have a curiosity and a self-driven mindset, with the willingness to learn and master new concepts.