Customer Success Manager

At TigerData, formerly Timescale, we empower developers and businesses with the fastest PostgreSQL platform designed for transactional, analytical, and agentic workloads. Trusted globally by thousands of organizations, TigerData accelerates real-time insights, drives intelligent applications, and powers critical infrastructure at scale. As a globally distributed, remote-first team committed to direct communication, accountability, and collaborative excellence, we're shaping the future of data infrastructure, built for speed, flexibility, and simplicity.

As a Customer Success Manager, you will partner with our customers to drive TigerData adoption and retention by engaging customers and advocating on their behalf, as well as demonstrate ongoing value customized for customers’ needs. This critical function is responsible for onboarding new customers, driving ongoing adoption, and ensuring long-term success and expansion. You will act as the “face” of TigerData to our customers, with your days spent uncovering new ways to help them do amazing things with technology and continue on their time-series journey.

This is an exciting opportunity to join a fast-growing startup and make a big difference in our customers' success now and in the future.

What you will be responsible for in this role

• Drive conversion, feature adoption, retention, and expansion among our most valuable customers by understanding their business needs, defining success criteria, and helping them achieve their goals

• Develop a communication cadence with customers to stay in-the-know about adoption trends, sentiment, and overall account health

• Uncovering opportunities for deeper engagement expansion opportunities

• Motivate customers to act as TigerData advocates (e.g., securing testimonials, case studies, and other references)

• Collaborate closely with cross-functional teams to support trial customers, conversions, and expansion opportunities (e.g., engineering, product, marketing, etc.)

• Act as the voice of the customer to provide actionable feedback to the other teams regarding product and service improvements 

• Work with accounts of all sizes, from our largest customers to up-and-coming startups

You could be a great fit if:

• 3-5 years of experience in a Customer Success, Onboarding, account/relationship Management, or similar role at a Saas Company

• Experience working with developers tools or technical products is a must 

• Experience collaborating with your internal Sales and/or support team to understand client needs and communicate product feedback

• Experience building and maintaining relationships, while working to mitigate churn and drive adoption and renewals

• You excel at collaborating with internal Sales and/or Support teams to understand client needs and effectively communicate product feedback.

• Experience using Salesforce, Outreach, and HubSpot is preferred.

You might not be a great fit if:

• You have not worked with a technical product

• You aren't comfortable with a fast-paced, dynamic environment where priorities can shift quickly. 

• You're not a self-starter who thrives on taking initiative and ownership. 

• You prefer to work independently and aren't a team player. 

• We respond to every applicant.

• We review applications fairly and objectively, and shortlist based on relevant skills and experience.

• We ensure clear and timely communication throughout your candidate journey.

• We maintain a rigorous interview process with a high bar, designed to give you the opportunity to meet various team members you'll collaborate with across our organization.

TigerData, formerly Timescale, sets the standard as the fastest PostgreSQL platform for modern workloads. Trusted by more than 2,000 customers across 25+ countries and powering over 3 million active databases, we enable developers and organizations to build real-time, intelligent applications at scale. Backed by $180 million from top-tier investors, TigerData is building the new standard for data infrastructure, built on PostgreSQL, designed for the future.

👉 👉 Want to get a feel for how we work and what we value? Check out our blog post: What It Takes to Thrive at TigerData

We embrace diversity, curiosity, and collaboration. Whether debating the perfect chicken nugget crunch 🍗, sharing workout routines 💪, or discussing your favorite plants 🌱 and pets 🐾, you'll find your community here.

We don't require previous experience with our tech stack, but enthusiasm for learning is key. Our technologies include PostgreSQL, Tiger Cloud, AWS, Go, Docker, Kubernetes, Python, and innovative features like Hypertables, Hypercore, vector search, and real-time analytics.

Learn more at www.tigerdata.com or follow us on Twitter @TigerDatabase

(Please note that benefits may vary based on country.)

• Flexible PTO and comprehensive family leave

• Fridays off in August 😎

• Fully remote opportunities globally

• Stock options for long-term growth

• Monthly WiFi stipend

• Professional development and educational resources 📚

• Premium insurance options for you and your family (US-based employees)

Ready to join the future of PostgreSQL? We can’t wait to meet you. 🚀🐯