The Role
At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors.
Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 600 experts from 35+ countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success.
As a Customer Success Manager (CSM), your mission is to ensure our clients achieve their business goals using Kpler’s solutions. You’ll act as their trusted advisor, advocate and primary point of contact—bridging their needs with the best of what Kpler offers . No two days are the same in this role: expect a dynamic environment, continuous learning and impactful relationships.
Responsibilities:
- Build and nurture strong, proactive relationships with clients across your portfolio.
- Develop and execute targeted engagement campaigns, tailored outreach strategies, and creative initiatives to drive product adoption and enhance customer experience.
- Deliver seamless onboarding experiences and train users on our platform, Excel add-in, APIs, and integration capabilities.
- Be the go-to resource for clients’ questions, ensuring timely, clear, and helpful support via email, video calls, phone, and in-person meetings.
- Proactively identify opportunities to align Kpler’s value with evolving client goals—surfacing insights, anticipating challenges, and recommending solutions before issues arise.
- Partner with commercial teams to uncover and support upsell and cross-sell opportunities based on data-driven understanding of client needs.
- Collaborate closely with Sales, Product, and Engineering to ensure client feedback translates into real solutions.
- Contribute to the continual improvement of customer success processes and resources (e.g., knowledge base content, support documentation, internal tooling).
- Maintain accurate client records in Salesforce, including interaction history, success plans, and engagement strategies.
Skills and Experience:
- 2+ years of experience in a Customer Success role, ideally within Fintech, Energy, Maritime, or a data-driven environment.
- Proven success managing a broad portfolio of accounts with varying needs and complexity.
- Skilled in developing engagement strategies and creative campaigns that drive adoption and long-term loyalty.
- A natural communicator who builds trust easily—personable, empathetic, and client-first.
- Highly organized and proactive, with the ability to work both independently and collaboratively.
- Comfortable discussing technical concepts and data tools—even if you're not a coder, your familiarity with APIs, data structures, or integration workflows is a big plus. Experience using CRM systems, especially Salesforce.
- Passionate about customer success and driven to deliver real, measurable impact.
Why Kpler:
- Work with a diverse and global team of experts.
- Engage in a fast-moving industry with real-world impact.
- Take ownership of your work and see tangible results.
- Be part of a company that values innovation, collaboration, and growth.
We are a dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges head-on. If you thrive on customer satisfaction and turning ideas into reality, then you’ve found your ideal destination. Are you ready to embark on this exciting journey with us?
We make things happen
We act decisively and with purpose, going the extra mile.
We build
together
We foster relationships and develop creative solutions to address market challenges.
We are here to help
We are accessible and supportive to colleagues and clients with a friendly approach.
Our People Pledge
Don’t meet every single requirement? Research shows that women and people of color are less likely than others to apply if they feel like they don’t match 100% of the job requirements. Don’t let the confidence gap stand in your way, we’d love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team.
Kpler is committed to providing a fair, inclusive and diverse work-environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.
By applying, I confirm that I have read and accept the Staff Privacy Notice
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The Company
What We Do
Kpler is the leading data & analytics firm providing real-time transparency in commodity markets. Relying on a methodology that combines artificial and human intelligence, the Kpler platform provides real-time data and analytics (global flows, storage, freight) on more than 40 commodities including crude oil, refined products, LNG, LPG, and dry bulk.
