Customer Success Manager

Company Description

BlueOptima is a company built on transparency, collaboration, and accountability. We provide organisations with an objective, data-driven insight into developer efficiency, and how we operate internally is a direct reflection of this.

We are a team made up of tenacious, ambitious, and hungry individuals, who strive to constantly improve and pull together to achieve our ambitious goals. Our company values, and genuine family-feel working relationships, lead to a working culture of collaboration, learning, autonomy and high performance.

Our Product

BlueOptima provides industry-leading objective metrics in software development using our proprietary Coding Effort Analytics; enabling Fortune 500 organizations to deliver better software, faster and more efficiently.

We currently are located in 4 countries: London (our HQ), Mexico, India, and the US. A total number of 100+ employees (and increasing every day) from different nationalities and with over 25 languages spoken.

Salary : £50K - £65K
Location: London (Hybrid 3 days in office)
Department: Customer Success 

Who are we looking for?

We are looking for an enthusiastic and driven Customer Success Manager with an interest in technology, who is able to build strong relationships with our enterprise clients and who can excel in a fast-changing organisation.  Prior B2B SaaS Customer Success Management experience is highly desirable.

What would you be doing?

• Actively engage CIOs, CTOs, and senior stakeholders, enabling them to express their business objectives, then leverage data insights, commit to action and deliver measurable improvements to their software development organisations.

• Nurture high value accounts for retention and renewal. Responsible for renewals, with up-sell and cross-sell opportunities, identified through trusted advisor relationship, passed to Account Executives to close.

• Onboard Client senior managers, empowering them to use the products to support business transformation and effective operational management 

• Account Management of multiple high-touch Enterprise clients, taking a KPI driven approach and maintaining activities within our CRM. Our customers’ success is our success.

• Use BlueOptima’s reporting suite, and MS Excel and Powerpoint, to provide engaging insights, relationship reviews and value to your clients

• Provide Marketing with Success Stories to generate collateral to educate and influence internally and externally.

Qualifications and Skills

You will be an experienced Customer Success Manager, ideally with 4+ years in a Customer Success role, preferably with experience in a B2B environment and ideally in SaaS.

Requirements;

• Strong communication and presentation skills with experience in Senior Executive or C-Level engagements.

• Experience working in a client facing role, providing tangible value and impact to strategic accounts.

• High attention to detail and goal-driven attitude to tackle complex problems and deliver solutions for great customer experience in an Enterprise setting.

• Drive and motivation to succeed in a high growth environment with opportunities to expand your skills.

• Strategic mindset, driving Customer Success initiatives through to completion.

• Autonomous with good self-management and organisation to balance time across multiple clients, as well as internal team communication.

• STEM based Degree or demonstrable experience working with a complex product.

Why join our team?

We believe in an inclusive, collaborative working culture, helping every employee to have an impact. At BlueOptima, everyone has autonomy and accountability for their own successes. Join us and be part of a tight knit company, where your efforts have a significant contribution, and are recognised and rewarded. Learn, upskill and develop with rapid career growth.

Culture and Growth:

• Global team with a creative, innovative and welcoming mindset

• Rapid career growth and opportunity to be an outstanding and visible contributor to the company's success

• Freedom to create your own success story in a high performance environment.

• Training programs and Personal Development Plans for each employee

Benefits: 

• 32 days of holidays (including bank holidays) 

• Hybrid working - 2 days remote and 3 days in the office each week

• Flexible Work from Long Distance - 4 weeks a year

• Top of the line equipment (i.e. laptop, headset, desk gaming monitor)

• Office in Elephant and Castle with free drinks and snacks

• Cycle-to-work scheme

• 12 Weeks Paid Maternity and Paternity Leave

• Pet friendly office

Stay connected with us on LinkedIn or keep an eye on our career page for future opportunities!