Customer Success Manager

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.
Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.

• We invented the cyber ratings industry in 2011
• Over 3000 customers trust Bitsight
• Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote

Cybersixgill a Bitsight company, is looking for a talented Customer Success Manager (CSM) to join our team. A successful candidate will be comfortable working in a team as well as independently, with high motivation to solve unique problems. 

In this role, the CSM will be responsible for onboarding new customers, guiding them through the adoption of our products and services, ensuring satisfaction, guaranteeing retention, and facilitating expansion. A successful CSM will build strong relationships with the customers and communicate customer needs and expectations to other departments within the company.

Responsibilities:

Owning and managing your customers’ life cycles:

• Training and Onboarding of new customers.

• Assure complete adoption and integration of products within the customer's environment. 

• Ensure customer retention and identify expansion opportunities. 

• Actively mitigate churn risks, and work to manage and eliminate such risks.

• Serve as the voice of the customer to initiate and lead new processes within the company while collaborating with other internal stakeholders (R&D, Product, Sales, and Intelligence). 

• Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services.

Requirements:

• Prior experience in customer-facing processes in SaaS & B2B environments 

• Excellent written and oral communication skills in English and Hebrew 

• Hands-on technical background, particularly with SaaS products and services 

• Strong team player with self-starter capabilities and a proactive approach

Advantages: 

• Previous experience in the Cyber Security industry, including other customer-facing roles such as Intelligence Analysts, SDRs, Pre-sales, Customer Support

• Previous experience in a Cyber Threat Intelligence company—a Strong Advantage

• Spanish communication (written / oral) skills or proficiency in other languages

Belonging & Inclusion. Bitsight is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Culture. We put our people first. Bitsight offers best in class benefits. We devote the same energy to nurturing our company's inclusive culture as we apply to serving our customers' needs. Working at Bitsight will give you the opportunity to fulfill your professional goals and expand your skills.

Open-minded. If you got to this point, we hope you’re feeling excited about the job description you just read.  Even if you don’t feel that you meet every single requirement, we still encourage you to apply.  We’re eager to meet people that believe in Bitsight’s mission and can contribute to our team in a variety of ways.

Bitsight also provides reasonable accommodations to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email [email protected]. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

Additional Information for United States of America Applicants:

Bitsight is committed to compliance with all fair employment practices regarding citizenship and immigration status.

Bitsight will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Qualified applicants with criminal histories will be considered for employment consistent with applicable law.

This position may be considered a promotional opportunity pursuant to the Colorado Equal Pay for Equal Work Act.