Customer Success Manager

MotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience.

We are on a fast and ambitious trajectory and serving 90% of the automotive manufacturers. To continue our growth, we are hiring new talents. If you want to spark the future of the automotive world, join us.

As a result of this growth, we are looking for a talented Customer Success Specialist to join our dynamic Italian team. 

The role

The Customer Success Specialist role will cover a wide range of customer support and sales tasks, working closely with the client and our wider Sales team. The Customer Success Manager will: 

• Be the first and main point of reference for dealers and guide them once the contract has been signed
• Support our customers in defining their digital strategy
• Engage with clients at all levels and be the lead for all client engagements
• Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities
• Evaluate dealer performance i.e. failures on website, pictures in stock, usage of new features, website performance etc.
• Propose lead generating campaigns based on best in practice and over performing customers
• Developing testimonial strategies together with sales
• Conduct training sessions to educate customers on product features, functionalities, and updates.
• Share insights into industry best practices, enhancing customers' knowledge for effective use of our solutions. 
• Liaise with Content Editors to adjust training content when needed, improve processes. 

Our ideal Customer Success Specialist will have a background within an Automotive Dealership environment and a strong customer oriented approach. As well as: 

• Ability to work in a busy, fast paced environment 
• Outstanding customer service and relationship management skills
• Tech savvy, digital mindset 
• Great communication skills
• Native level of Italian and fluent English

Work pattern and location

• Full time, Permanent
• Monday to Friday 
• Hybrid working pattern 
• Office based in Milan 

• Meal vouchers (for each day worked)
• Three days of onboarding in our Milan office, with evening team building event
• Food canteen onsite, with free coffees 
• Bi-monthly appointment for collaboration days, with free breakfast in the office
• Company benefits including discounts on famous brands
• Internal training paths and support with external education
• 1:1 English classes up to B2 level 
• Diverse and dynamic environment, with plenty of opportunity to grow and make an impact 

What to expect from the Recruitment process: 

1. HR Interview
2. Hiring Manager interview 
3. C - level interview 
4. CEO interview