When you go to your doctor and need to be referred to a specialist (e.g., for sleep apnea), your doctor sends a fax (yes, in 2024, 90% of provider-provider communication is a 1980s fax). These are often converted into 20+ page PDFs, with handwritten (doctor’s handwriting!) notes, in thousands of different formats. The problem is so complex that a person has to read it, type it up, and manually enter your information. Tennr built RaeLLM™ (7B—trained on 3M+ documents) to read these docs, talk to your doc to ensure nothing is missed, and text you to help schedule your appointment so you can get better, faster.
Tennr is a NYC-based tech company that launched out of Y-Combinator and is backed by Lightspeed Venture Partners, Andreessen Horowitz, Foundation Capital, The New Normal Fund, and other top investors.
About the Role
As a Customer Success Manager at Tennr, your mission is simple: make our customers deliriously happy. That means delivering more than just great software — it means being a trusted, strategic partner to some of the most complex healthcare organizations in the country. You’ll own the customer relationship end-to-end, from onboarding and implementation to renewal and expansion, working across stakeholders from front-line users to the C-suite.
To succeed, you’ll combine deep product expertise with a nuanced understanding of healthcare operations, turning messy workflows into streamlined automation and feedback into roadmap-shaping insights. You'll run hands-on trainings, execute client success plans, and ensure that every customer sees clear, ongoing value from Tennr. You’ll also work closely with Product, Engineering, and Operations to develop internal tools and processes that make both our customers and our team more effective.
This is a high-impact role for someone who thrives in ambiguity, loves solving hard problems, and builds relationships that last. If you’re energized by big challenges and want to help fix healthcare — one delighted customer at a time — we’d love to meet you.
Key Responsibilities & OwnershipWhat You’ll Do
This role is responsible for maximizing customer value across the lifecycle for Tennr’s. Core ownership includes:
Own the end-to-end customer relationship — from onboarding through renewal and expansion — ensuring timely implementation and long-term success.
Lead onboarding and training with a clear, outcome-driven strategy that drives adoption and aligns Tennr to customer goals.
Build strong, trusted relationships across end users, admins, and executives; proactively manage risk and resolve issues with urgency and care.
Develop and execute success plans tied to business value, tracking progress and evolving strategy as customer needs change.
Collaborate with Product and Engineering to translate customer insights into roadmap priorities and shape future platform improvements.
Design and launch tools — including health score reporting, worker forecast dashboards, and data request ticketing systems — that support both internal decision-making and customer outcomes.
Identify expansion opportunities and activate customer advocacy through strategic reviews, references, and case studies.
2-4 years of experience in a Success, Account Management, Consulting, Investment Banking, or BizOps
You’re a self-starter with an entrepreneurial mindset.
You thrive in an unstructured start-up environment (lack of process does not frustrate you).
Able to effectively multitask across multiple accounts while knowing when to dive deep into specific customer needs, maintaining the right balance to deliver both scalable and personalized success.
Proven experience leading complex, cross-functional projects and distilling intricate details into clear, actionable requirements for both technical and non-technical teams.
Exceptional written and verbal communication skills with strong interpersonal instincts; able to quickly build trust and collaborate effectively across diverse teams and stakeholder groups.
A passion for interpreting complex data, uncovering meaningful trends, and translating them into actionable insights that drive decision-making — all while partnering closely with analytics teams to maximize impact.
Detail-oriented mindset with a focus on continuous improvement and operational excellence.
Willing to travel as needed.
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What We Do
Tennr reads documents from incoming faxes passing through healthcare practices and automates essential tasks like scheduling and qualifying patient visits. By automating that paperwork with Tennr, practices receive more patient referrals and reduce billing errors by 98%, significantly growing revenue.
