Kiddom provides schools and districts with access to high-quality curricula in Math, ELA, Science, and Social Studies.
The Role
About Kiddom
Kiddom is a groundbreaking educational platform that promotes student equity and growth by uniting high-quality instructional materials with dynamic digital learning. Through unparalleled curriculum management functionality, Kiddom empowers schools and districts to take ownership of their curriculum – resulting in learning experiences tailored to meet the unique needs and goals of local communities. Kiddom’s high-quality curriculum is layered with robust teacher and leader data insights to drive the continuous improvement of instructional decisions, school/district programming, and professional learning.
The Customer Success Manager is the Kiddom team's backbone. You will be the driving force in helping teachers maximize their experience on Kiddom. In this role, you will work directly with teachers, schools, and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with the product. You will report directly to the Head of Customer Success, Breana Timlin.
We're looking for someone with a passion for education, the ability to empathize with teachers, strong product acumen, and a commitment to Kiddom’s mission and vision.
You will...
- Build, manage, and foster relationships with our customers by guiding schools/districts onboarding, implementation, and adoption of the Kiddom platform.
- Serve as the primary contact for customers delivering a value-driven customer journey
- Conduct onboarding and training, strategic analysis, monitor ongoing platform use and growth opportunities with teachers and administrators
- Partner with our customers to drive adoption, retention, and expansion by crafting success plans to achieve their goals
- Collaborate cross functionally with Support, Sales, Marketing, Product, and Revenue operations to identify trends, and best practices to optimize business growth
- Drive product usage and customer satisfaction by understanding usage trends and intervening appropriately to support and enhance user experience.
- Participate in onsite visits to support district initiatives, professional learning, and customer’s needs
- Responsibilities will evolve with your ability to contribute to the team
What we're looking for...
- BA or BS degree or higher
- 3+ years in project management, account management, implementation, or customer success at a tech company
- Background in classroom education, educational administration and large-scale implementations
- Familiarity with Student Information Systems
- Proficient in Salesforce, Microsoft Suite, and remote collaboration tools
- Experience using and/or implementing High quality instruction materials (HQIM)
- Experience working within the NYC Public Schools (NYCPS) system
- Willingness to travel up to 50% of the time
- Location: Must be based in the NYC Region
Salary range is dependent on geographic location, prior experience, seniority, and demonstrated role related ability during the interview process.
What we offer
Full time permanent employees are eligible for the following benefits from their first day of employment:
* Competitive salary
* Meaningful equity
* Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance
* One Medical membership (in participating locations)
* Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year.
* 10 paid sick days per year (pro rated depending on start date)
* Paid holidays
* Paid bereavement leave
* Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State.
* Commuter and FSA plans
Equal Employment Opportunity Policy
Kiddom is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, gender, sexual orientation, transgender status, national origin, citizenship status, uniform service member status, pregnancy, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state, and local laws.
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The Company
What We Do
Kiddom unleashes the full potential of high-quality instructional materials paired with effective tech enhancements and hand-in-hand support to help teachers do what teachers do best, teach with a human touch. For over 10 years, we’ve been combining valuable open educational resources with simple, flexible technology. Our feature-rich learning platform gives teachers time back, so they can do what they do best, teach. Accelerate planning, instructional delivery, assessment, and reporting while using proven-curriculum teaches already know and love.
Why Work With Us
We innovate at the speed of technology. We are introducing new AI features to streamline routine teacher tasks and more equitably serve student needs. We’re dedicated to developing AI enhancements that drastically improve the teacher’s ability to unpack, understand, and implement HQIM with fidelity.
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