Strategic Customer Success Manager

At Chime, we're passionate about creating products that help people Unlock Financial ProgressTM. We’re a financial technology company, not a bank*, founded on the idea that basic banking should be helpful, transparent, and fair.

At Chime Enterprise, we extend this mission to the workplace. We partner with forward-thinking employers across the U.S. to provide them with proven solutions to drive engagement, productivity, and organizational success within their teams. Our enterprise suite of products helps employers support their employees at any point in their financial journeys, creating a more financially healthy and engaged workforce, empowering them to own the long-term value of their work and achieve their financial goals. 

We are a dynamic team of innovators driven by our mission. Joining Chime Enterprise means being part of a fast-moving startup culture within the larger organization at Chime, offering room for bold experimentation, big decisions, and exciting growth opportunities. We’re revolutionizing the future of work and unlocking potential for both employers and employees alike—want to join us?

About the role 

We are seeking a dedicated and experienced Strategic Customer Success Manager to join our dynamic team. In this senior role, you will play a crucial part in ensuring the success, retention, and growth within our strategic, large enterprise accounts. Your primary responsibilities will include developing strong relationships, deeply understanding client business needs, and creating customized strategies to enhance their success with our programs. You will work closely with various teams within the company to deliver exceptional service and support.

The base salary offered for this role and level of experience will begin at $86,400 and up to $108,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to 

• Enterprise Client Engagement: Serve as a strategic advisor to enterprise clients, developing a deep understanding of their business objectives and aligning our solutions to maximize value.
• Onboarding & Program Optimization: Lead onboarding for new enterprise clients, ensuring a seamless transition and identifying ways to optimize their engagement with our offerings.
• Strategic Growth: Own the renewal, upsell, and pilot conversion processes by leveraging consultative selling and negotiation tactics to drive expansion opportunities.
• Campaign Leadership: Design and execute engagement campaigns tailored to client goals, driving enrollment, utilization, and long-term success.
• Metrics & Performance Analysis: Track and analyze client performance data, providing strategic insights and actionable recommendations to enhance program adoption and retention.
• Cross-Functional Collaboration: Work closely with sales, operations, marketing, and product teams to address client needs, escalate issues when necessary, and advocate for product enhancements based on client feedback.
• Relationship Management: Build and maintain strong relationships with key stakeholders, ensuring trust and alignment at the highest levels. This will require traveling to clients.

To thrive in this role, you have       

• 5+ years of experience in customer success, account management, or consulting, preferably with strategic large enterprise clients.
• Proven expertise in negotiation and contract management for renewals, upsells, and pilot-to-full-scale conversions.
• Experience leading client engagement campaigns to drive program enrollment and adoption.
• Strong business acumen with the ability to understand client industries, challenges, and strategic priorities to provide tailored solutions.
• Excellent communication and presentation skills, both written and verbal, with experience engaging executive stakeholders.
• Ability to prioritize, multitask, and manage time effectively in a fast-paced environment.
• Analytical mindset with the ability to interpret data and trends.

Why Join Us?

• Opportunity to work with a passionate team dedicated to client success and innovation.
• Competitive salary and benefits package.
• Career growth and development opportunities in a rapidly expanding company.
• Collaborative and inclusive work environment where your ideas are valued.

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that basic banking services should be helpful, transparent, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. 

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer

• 💰 Competitive salary based on experience
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Take Care of Yourself Days
• 🫂 1% of your time off to support local community organizations of your choice
• 👟 Annual wellness stipend to use towards eligible wellness related expenses
• 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

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