Customer Success Manager

Customer Success Manager

Procurify is the AI-enhanced procurement and AP automation platform for the mid-market. We make it easy for organizations to take control of spend and save money. We’re looking for a talented and team-driven Customer Success Manager to join us on our journey.

ABOUT THE ROLE

Procurify is looking for a customer-obsessed, value-driven person who is passionate about building relationships and setting customers up for success!

As a Customer Success Manager, you will manage a book of business with a strong focus on maximizing business outcomes by ensuring both the depth and breadth of adoption. You will proactively manage and monitor customer health, identify upsell opportunities, and effectively communicate customer needs cross-functionally while balancing them with business objectives. Additionally, you will enhance the customer journey and embody Procurify’s core values of Creativity, Courage, Curiosity, Compassion, and Customer Obsession. The ideal candidate will be a problem-solver with a strong alignment to these values, passionate about setting customers up for success.

Everyone at Procurify is a team player. A big part of this role involves building relationships internally and externally and advocating for our customers. We’re seeking entrepreneurial people who are willing to challenge the status quo and contribute to larger strategic objectives.

What you’ll be working on

• Manage a book of business valued at approximately $1-2M; overseeing the entire customer journey from post-onboarding to product adoption, expansion, advocacy, and renewal

• Build and nurture long-term relationships with customers, ensuring they achieve their business objectives

• Drive product adoption by providing guidance and resources to ensure customers fully utilize and benefit from Procurify

• Proactively manage and monitor customer health, identifying and addressing escalations and churn risks, regardless of renewal timing

• Identify upsell and expansion opportunities for the Account Management team to maximize customer value and business growth

• Communicate customer needs cross-functionally while balancing them with business objectives and managing customer expectations

Who we’re looking for 

• 3+ years of Customer Success experience in SaaS 

• Experience within B2B SaaS

• Experience within Fintech

• Strong problem-solving skills and a self-starter attitude

• Customer-centric mindset; challenges the status quo and finds a better way

• Understands our customer personas and the goals and challenges of our target market

• Excellent written and verbal communication skills both internally and externally

• Keeps up to date on trends and news from the industry, our competitors, and our target market

• Shares Procurify values of Compassion, Courage, Creativity and Curiosity

• Comfortable working independently as well as part of a team in a fast-paced environment

WHY PROCURIFY?

Help us modernize spend management

Procurify is a remote-first company with a big heart and a strong ambition to modernize the way organizations manage business spend. We’re trusted by hundreds of companies around the world — across industries like biotechnology, education, health care, manufacturing, and software — to manage over $30B in spend. We recently closed $50M in Series C funding to help us strengthen our core offering, launch new payment capabilities, and provide customers with an AI-enhanced procure-to-pay experience. Read the press release here.

Be empowered to do your best work

We’ve created an environment where personal and professional growth is a real priority. Some of the great perks we offer include:

• Flexible working: We’re a remote-first organization with flexible working hours. Work anywhere from within Canada! 

• Unlimited responsible time off: Work hard, play harder. All team members can take advantage of our unlimited responsible time off policy. 

• Extended health benefits: We prioritize our team’s health and well-being. We offer a competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account.

• Community initiatives: We have a strong commitment to giving back to our communities, including regular volunteer days, our Donate Your Day program, and education lunch and learns.

• DEI initiatives: We regularly run a diversity, equity, and inclusion roundtable where we host guest speakers and tackle the topics that matter.

• On Target Earnings Range: $73,000.00 - $90,000.00 CAD (This range is dependent on experience, with a component of these earnings made up of variable pay and not inclusive of any benefits or equity that might exist in your total compensation package.)

Work with an amazing team

We’ve welcomed team members who were boat captains, funeral directors, swing dancers, competitive gamers, plumbers, and novelists. Everyone has a story and we’re here to embrace them! 

LEARN MORE

Procurify is an Equal Opportunity Employer. We do not discriminate against any team members or applicants for employment because of race, color, disability, sex, age, national origin, religion, sexual orientation, or gender identity and/or expression.

If you feel like you don’t meet all of the requirements for this role, we encourage you to apply anyway. We know that feelings of imposter syndrome can get in the way of meeting incredible candidates, and we certainly don’t want those feelings to get in the way of meeting you! We really want to get to know you and why you're great for the role. Please avoid including your picture and age on your resume.

Apply online today and let’s start a conversation.

To learn more about Procurify, check out these resources:

• Get to know our team through our Meet Us Monday videos

• Check out what our customers are saying about us

• Learn more about our procure-to-pay platform