Customer Success Manager, Reclaim

Job Posted 13 Days Ago Posted 13 Days Ago
Hiring Remotely in United States
Remote
176K-239K Annually
Senior level
Artificial Intelligence • Cloud • Consumer Web • Productivity • Software • App development • Data Privacy
Dropbox isn’t just a workplace—it’s a living lab for more enlightened ways of working.
The Role
The Customer Success Manager at Dropbox will be responsible for post-sale deployment and customer education, ensuring successful product adoption and integration. They will build and maintain relationships with key customers, drive their success, and collaborate across internal teams to support business objectives, improve customer satisfaction, and promote product features.
Summary Generated by Built In

Role Description

Reclaim’s Customer Success Managers bring our customers a unique mix of business insight and productivity best practices to help accelerate adoption of Reclaim within our install base. You will have an opportunity to drive quantifiable impact on our business by helping our customers transform how they work. You will focus primarily on the goals of the customer, and as a result, increasing Reclaim’s adoption, renewal and upsell/cross-sell rates for our global, key accounts.

Responsibilities

  • Act as a trusted and knowledgeable advisor for our customer sponsors. Support existing customers in driving the adoption and retention of Reclaim within their organizations.
  • Collaborate closely with the Sales team to develop strong customer relationships, facilitate business reviews, drive the realization of customer value, and identify potential expansion opportunities in the Book of Business.
  • Utilize internal data systems to conduct customer usage analysis, effectively identifying and addressing potential risks and opportunities. Take a proactive approach to initiate data-driven, targeted campaigns tailored to existing customers, fostering increased customer engagement and bolstering product adoption rates.
  • Communicate Reclaim’s new features and functions
  • Work closely with the Engineering, Support and Product teams to resolve conflicts, bugs, and issues affecting customers
  • Act as the voice of the customer.  Represent the customer internally, provide feedback to the Reclaim Product team by advocating for product and process changes.

Requirements

  • At least 4+ years of experience in customer success, account management, customer support or consulting in the software industry/SaaS with a demonstrated track record of success
  • Customer-centric mindset. Passionate about customer success and making life simpler with technology
  • Strong, self-driven, organized and project-focused individual contributor
  • Self starter approach with prior experience with complex scenarios, cross-functional partnership execution across sales, legal, and finance
  • Effective team player with a proven track record of collaborating across functions, with experience partnering with sales teams and/or partners to ensure a considerate customer journey
  • Adaptability to excel in a rapidly changing and dynamic startup environment

Preferred Qualifications

  • Experience in training customers, individuals and/or partners in products or services or running customer events
  • Avid Reclaim user and a vocal technology evangelist

Compensation

US Zone 1

This role is not available in Zone 1

US Zone 2

$176,400$238,600 USD

US Zone 3

$156,700$212,100 USD

What the Team is Saying

Person1
Sukrith
Fullstack Engineer
“Words to describe the engineering culture at Dropbox are talented, innovative, breakneck speed. We do a lot here with really talented engineers. You get to understand what a high bar it is, how interesting the projects are that people work on, both internally and externally.“
Sukrith
Veronica
Lisa
Mack
Latane Garetson
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The Company
HQ: San Francisco, CA
2,500 Employees
Remote Workplace
Year Founded: 2007

What We Do

We're a global community of more than 2,000 bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the flexibility of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself— Dropbox is ready for you.

Why Work With Us

Our remote work model is a deliberate shift to provide greater flexibility, create a level-playing field, and evolve our culture to focus on people over places. Being a Virtual First company has allowed us to focus on our impact and effectiveness, by making investments in our employees according to what they need to do their best work.

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Dropbox Offices

Remote Workspace

Employees work remotely.

While remote work is the primary experience for our employees, we also prioritize opportunities for quarterly in-person collaboration knowing that connection is vital to a thriving workforce. We focus on how we work, not where we work.

Typical time on-site: None
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