Your responsibilities will include:
- Onboarding new customers and channel partners
- Providing a first-class customer experience to all customers and partners, ensuring their needs are met
- Monitoring and tracking customer and channel partner performance, driving growth by increasing share of wallet and preventing customer churn
- Establishing clear client retention goals
- Serving as a trusted advisor and the primary point of contact for customers, resolving their issues and complaints, and working collaboratively with product and engineering teams to improve the product and customer experience
You have:
- Proven track record (2+ years) of success as a Customer Success Manager or similar role
- Exceptional ability to communicate and foster positive business relationships
- Experience in managing and working with a diverse group of stakeholders and customers
- Enjoy working in an unstructured start-up environment (lack of process does not frustrate you)
- Excellent written and verbal communication skills – proven ability to effectively interact with medical professionals
- Expert level time management and organizational skills – adept at handling and frequently re-prioritizing a high volume of tasks
- The ability to see challenges as opportunities to level up. High-achieving and goal-oriented. A self-starter, you are always able to understand the bigger picture, and take a leading role to impact it
- A collaborative spirit – transparent in your work, output, and decision making
- Passion for creative thinking and bold ideas for growing the business/enhancing customer experience.
We offer:
- Equity - Everyone at Nitra is an owner. When the company wins, you win
- Competitive Salary - You’re the best of the best, and your salary will reflect your experience and reward your contributions to Nitra
- Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options.
- Retirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match
Top Skills
What We Do
Nitra’s mission is to overhaul the healthcare industry with radically efficient and transparent solutions. Nitra empowers providers to find the right balance between supporting their patients and running their practice – starting with tools that deliver a simpler, smarter way to manage their spending.
Nitra solutions integrate seamlessly with the complex business processes of the industry. Our goal is to provide an ecosystem that helps doctors better manage their practices, so they can focus on their patients.
Starting with the first business card built specifically for doctors, Nitra will expand to bring physicians and medical clinics around the country the loans, accounts, payments, and expense management products they expect, in an all-in-one platform powered by machine learning and blockchain technologies.
The company was created by unicorn founders who have successfully scaled to thousands of customers. They are joined by an ambitious and experienced team from Amazon, American Express, Citi, Dropbox, Facebook, Mastercard and PayPal.
The team is supported by an expert group of Advisors such as the cofounders of Square and Xendit, executives from Intuit, Governors and White House senior staffers, and is backed by some of the world’s leading VCs such as Andreessen Horowitz and NEA.
Interested? We are growing fast and actively building our team. Look at our job postings and let us know where you fit!
