About 3E:
We are a mission-driven company with the purpose to enable a safer, more sustainable world!
3E provides a comprehensive suite of data, analytics, and software solutions for enabling and improving workplace & chemical safety, product stewardship, supply chain management and sustainability. With over 35 years of experience, and 15 locations across North America, Europe, and Asia, 3E helps more than 5,000 customers in various sectors to achieve safety, sustainability, and speed to market.
Are you ready to shape the future? Come join us!
About the Job:
Are you passionate about helping customers thrive and building long-lasting relationships? Join us as a Customer Success Manager (CSM) and make a real impact by guiding clients through their journey with our 3E products.
While we prefer candidates based near our Canton, OH office, we’re open to fully remote talent located in the Eastern or Central time zones.
What You'll Do
- Own the onboarding process and help customers hit the ground running.
- Build strong relationships by understanding client goals and aligning our solutions to meet them.
- Collaborate with internal teams to ensure smooth implementation and address customer needs.
- Monitor customer progress, track success metrics, and identify opportunities for growth.
- Share product insights, industry trends, and best practices with customers.
What Makes You a Great Fit
- A bachelor’s degree or equivalent practical experience with at least 3–5 years of experience in customer success, project management, or related field (B2B SaaS experience preferred).
- Brings expertise in metrics tracking, CRM systems (like Salesforce or HubSpot), and project coordination.
- Has proven project management skills, including task planning, delegation, and process improvement.
- Excels in customer-facing roles, problem-solving, and juggling multiple projects.
- Highly organized and detail-oriented with strong time management skills.
- Has excellent communication, organizational, and tech-savvy skills.
- Travel: Up to 20%
Why You'll Love It Here
- Be part of a team that values customer success as much as you do.
- Work in a collaborative, dynamic environment where your ideas matter.
- Enjoy opportunities for professional growth and occasional travel to connect with clients.
Pay Transparency:
The anticipated salary range for this position is $70,000-$85,000 per year. The final offer will depend on several factors, including the successful candidate’s skills, depth of work experience, location, and relevant licenses/ qualifications. Each offer is determined based on individual strengths and relevant business considerations.
In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.
Our US Benefits Include:
Health, dental, and vision insurance
Life insurance and disability coverage
Generous PTO accrual and paid parental leave
401(k) plan with company matching
Employee assistance program
Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)
Disclosures:
3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability, or any other legally protected status. For applicants who would like to request accommodation please send an email to [email protected]
Visit us at https://www.3eco.com/
Follow us at https://www.linkedin.com/company/3e-safer-world/
Privacy Policy and Candidate Privacy Notice
Agencies: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because of the referral or through other means.
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What We Do
Delivering intelligent compliance solutions that empower companies to reduce risk, drive continuous improvement, and create new growth opportunities. For over 30 years, 3E has provided clients with the expertise, content, live 24-7-365 environmental health and safety (EHS) support and award winning solutions required to increase chemical and workplace safety, improve product safety and stewardship, strengthen supply chain stewardship, and optimize research and development decision support.
We are deeply committed to serving our more than 5,000 customers worldwide, including nine of the world’s top ten chemical manufacturers, eight of the world’s top ten retailers, and seven of the world’s top ten pharmaceutical companies. Global locations include our corporate headquarters in Carlsbad, California, along with offices in Beijing, China; Bethesda, Maryland; Canton, Ohio; Copenhagen, Denmark; Frankfurt, Germany; Markdorf, Germany; Montreal, Quebec; Siegen, Germany; Sofia, Bulgaria; and Tokyo, Japan.
Visit us at www.3Eco.com.
