Customer Success Manager

Take a step forward and let Edenred surprise you.

Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. 

We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. 

Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

Revolutionize B2B Payments with Edenred Pay USA

Join our team and be part of a company that's transforming the way businesses pay and get paid.

At Edenred Pay USA, we're leaders in innovative B2B payment solutions. Our platform streamlines accounts payable processes, eliminating inefficiencies and empowering Accounts Payable (AP) teams to focus on strategic initiatives.

As part of the global Edenred family, we offer a dynamic and inclusive work environment, a commitment to employee well-being and professional growth, and opportunities to drive innovation in the payment industry.

Why Join Us?

• Company-Paid Benefits: We offer 100% company-paid medical coverage for employee-only plans, life insurance, AD&D insurance, and long-term and short-term disability.

• Other Benefits Offered: Dental, Vision, Critical Illness, Hospital Indemnity, Flexible Spending Account, and Accident.

• Retirement Benefits: Take advantage of our 401K plan with a generous employer match of up to 5%.

If you're passionate about innovation and want to make a meaningful impact, join us at Edenred Pay USA.

Job Summary:

As a Customer Success Manager, you will serve as a strategic partner and trusted advocate for Edenred Pay's largest clients throughout their post-sale journey. Your primary focus will be on cultivating loyalty and ensuring long-term client retention by aligning product offerings with client goals, addressing any concerns, and supporting the sales team with upselling and renewals. The ideal candidate will possess a strong desire to learn, exceptional listening skills, and the ability to effectively communicate with internal and external decision-makers at all levels to develop strategies that enhance and retain our customer base.

Essential Functions: Duties and Responsibilities

• Develop and maintain relationships with customers within your assigned portfolio.

• Conduct monthly and quarterly business reviews, both remotely and on-site.

• Collaborate with sales, operations, and other departments to create success plans tailored for customers.

• Manage contract renewals and negotiations effectively.

• Deliver customer training on product features, processes, and best practices.

• Oversee activities related to revenue growth, product adoption, customer satisfaction, and retention.

• Optimize the customer journey by implementing structured processes within customer success operations.

• Identify opportunities for new business growth through advocacy and the development of case studies.

• Prepare and present executive summaries on portfolio performance to internal stakeholders.

• Continuously seek opportunities for improvement.

• Stay informed about best practices in the B2B payments industry.

• Perform other duties as assigned

Required Skills/Abilities:

• Strong analytical skills to leverage data in decision-making, with a solid understanding of business performance metrics.

• Excellent listening, verbal, and written communication skills, with the ability to influence decisions across various organizational levels, including executives.

• Proven track record of building and maintaining long-term strategic partnerships that drive growth, retention, and customer satisfaction.

• Strong empathy for customers and a passion for delivering exceptional experiences.

• Demonstrated leadership abilities with a strong work ethic and the capacity to achieve key performance indicators (KPIs).

• Ability to prioritize tasks and to delegate them when appropriate in a high-paced and at times stressful environment.

• Proficient with Microsoft Office Suite or related software.

• Excellent interpersonal and customer service skills with well-developed sales and customer service skills.

• Excellent organizational and time management skills with a proven ability to meet deadlines.

Education and Experience:

Required:

• Minimum of a bachelor’s degree is required. However, an equivalent combination of education and experience will be considered.

• 3-5+ years of experience in Customer Success Management, preferably within Payments, Fintech or SaaS

• At least 5 years of experience managing post-sale experiences for Fortune 1000 customers in a fast-paced growth environment.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer

• Must be able to lift up to 15 pounds at times

• Must possess the physical and mental abilities to perform the tasks normally associated with an office position that involves standing, sitting, reaching, manual dexterity to operate office machines, stooping, bending to handle files and supplies, and mobility to complete errands or deliveries

• May work at computer monitors for prolonged periods with danger of eye strain and muscle pain

Affirmative Action/EEO Statement:

The employment policy of Edenred is to provide equal opportunity to all persons. Our company, therefore, has made a commitment to equal employment opportunity through a positive and continuing affirmative action program. No employee or applicant for employment will be discriminated against because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, creed, citizenship status, age, marital status and/or any other Federal, State or Local legally protected classes. Edenred is committed to providing reasonable accommodation to individuals with disabilities. To request reasonable accommodation, contact [email protected].

Apply now and Vibe with Us!