Customer Success Manager

About Digibee

Digibee is an iPaaS that scales integration workflows while reducing cost and technical debt. Rather than require specialized integration experts, Digibee lets every developer quickly build, test, deploy, govern, and monitor integrations across on-premise and cloud environments using a simple but powerful low-code interface. Founded in São Paulo, Brazil, in 2017 and headquartered in Weston, Florida, our team is widely distributed throughout the Americas. In May of 2023, Digibee closed a Series B funding round of $60 million that is intended to drive our expansion in the United States.

About the role

As a Customer Success Manager at Digibee, you will play a vital role in driving the successful adoption and utilization of our Integration Platform as a Service (iPaaS) solutions. You will be a trusted advisor to our B2B customers, guiding them through their integration journey and ensuring they achieve maximum value from their investment in Digibee. This role requires a strong understanding of integration concepts, excellent communication skills, and a passion for helping customers succeed.

On a daily routine you will..

• Onboarding and Implementation:
• Lead the onboarding process for new customers, providing comprehensive training and support on Digibee's iPaaS platform.
• Collaborate with customers to understand their integration needs and develop tailored implementation plans.
• Guide customers through configuring and deploying integrations, ensuring a smooth and efficient process.
• Relationship Management:
• Build and nurture strong relationships with key stakeholders within customer organizations.
• Conduct regular check-in meetings to review integration performance, address any challenges, and identify opportunities for improvement.
• Act as the primary point of contact for customer inquiries and support requests related to Digibee's iPaaS solutions.
• Value Realization:
• Proactively monitor customer usage of the platform and identify opportunities to optimize integrations and improve business processes.
• Educate customers on advanced features and functionalities of Digibee's iPaaS to unlock further value.
• Track key performance indicators (KPIs) to measure the impact of integrations on customer business outcomes.
• Retention and Expansion:
• Proactively identify and mitigate any risks that could lead to customer churn.
• Develop and execute strategies to increase customer satisfaction and loyalty.
• Identify and pursue opportunities to expand customer usage of Digibee's iPaaS through upselling and cross-selling.
• Advocacy and Collaboration:
• Act as a customer advocate within Digibee, providing feedback to product development and engineering teams to enhance the platform.
• Collaborate effectively with internal teams (sales, support, engineering) to ensure seamless customer experience.

What you’ll need to bring

• Proven experience in a customer-facing role, preferably within a SaaS or technology company.
• Strong understanding of integration concepts, APIs, and iPaaS solutions.
• Excellent communication, interpersonal, and presentation skills.
• Ability to build rapport and establish trust with technical and business stakeholders.
• Proactive and solutions-oriented mindset.
• Experience using CRM software (e.g., Salesforce) and other customer success tools.
• Familiarity with Winning by Design methodology is a plus.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work with cutting-edge iPaaS technology.
• Be part of a dynamic and growing company that values customer success.
• Continuous learning and development opportunities

Our culture

We believe in a highly collaborative work environment in order to foster constant development and exchange between teams. We encourage learning, sharing knowledge, and using new technologies to create disruptive ideas - we want to create something great together!

At Digibee, we know it's our people who make the difference. We embrace and value diversity and are dedicated to encouraging a supportive and respectful culture in our community.