本ポジション「Customer Success Manager (カスタマーサクセスマネージャー)」は、急拡大する日本市場においてHubSpotをご購入いただいた直販の顧客に対し、顧客の中・長期的な成功に向けて、支援・伴走していただくポジションです。
HubSpotの製品はソフトウェア「だけ」ではありません。カスタマーサクセスマネージャーとのコミュニケーションを含めての顧客体験こそがHubSpotの製品であり、カスタマーサクセスマネージャーにはその体験の中核を担っていただきます。
マーケティング・セールス・カスタマーサクセス/サービスに関するソフトウェアのコンサルティングはもちろん容易ではありません。今後の日本のマーケティング・セールス・カスタマーサービス/サクセス領域の変化にワクワクする人、顧客の成功はもちろん、本領域における自身の成長にコミットできる仲間を探しています。
Responsibilities
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HubSpotを導入している顧客の中・長期的なビジネス・ゴール・課題に対してのコンサルティング
- 顧客の利用促進および契約を継続してもらうためのリテンション施策の実行
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顧客の成功/成長に合わせた製品活用支援・クロスセル/アップセル活動
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HubSpotのカスタマーサクセスプログラムの策定・改善
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摩擦の少ない顧客体験の実現に向けたセールスチーム・導入支援チームとの社内連携
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開発チームへの日本市場に合わせた製品フィードバック
Minimum Qualifications
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社内外のステークホルダーを巻き込んでの業務経験
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マーケティング・セールス・カスタマーサクセス/サービス領域への興味関心と学習・成長へのコミットメント
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KPIや数字から逆算して計画的に行動した経験・スキル
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顧客の成功に向けてはもちろん、課題・疑問解決のために自ら動く姿勢
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顧客>会社>チーム>個人 という価値基準（左端が最優先）への共感
- 新しい変化に臆することなく、いかなる環境にも順応できる適応能力
Preferred Qualifications
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CRMやマーケティングオートメーションの実務活用経験やコンサルティング経験
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カスタマーサクセスマネージャーとして、SaaS業界でのリテンション・アップセル・クロスセル業務を行った経験
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リモート環境で、個人またはチームとして成果をあげた経験
Language Qualifications
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日本語: ネイティブレベル
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英語: 社内資料を読み込めるレベル
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers.
If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as HubSpot’s annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.
By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information.
Top Skills
What We Do
HubSpot is a leading CRM platform that provides software and support to help businesses grow better. Our platform includes marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. Today, thousands of customers around the world use our powerful and easy-to-use tools and integrations to attract, engage, and delight customers.
HubSpot was named Glassdoor’s #4 Best Place to Work in 2021, and our award-winning culture has been recognized by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more. We build connections, careers, and employee growth by creating a workplace that values flexibility, autonomy, and transparency. You can learn more about our commitment to creating an inclusive and diverse workplace in the HubSpot Culture Code.
HubSpot is a hybrid company with employees working fully remotely, from an office, or a mix of the two. We are headquartered in Cambridge, MA with offices in Dublin, Ireland; Singapore; Sydney, Australia; Tokyo, Japan; Berlin, Germany; Paris, France; Bogotá, Colombia; Ghent, Belgium; San Francisco, CA; Portsmouth, NH; London, UK; Toronto, Canada.
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