Are you looking for an opportunity to contribute to a high-energy, dynamic, and fast-paced organization? Are you interested in joining a team where you can contribute to building the fun, people-centric, culture and brand? Then you’re in the right place!
Litmos develops eLearning solutions for top-performing companies. An established leader in the market since 2007, Litmos solutions include an easy-to-use LMS platform, a comprehensive learning content library, services to support success, and integrations with top workflow tools. Thousands of companies trust Litmos to create, curate, and connect learning to employees, customers, and partners. The solutions are used by more than 30 million people in 150 countries, across 35 languages. Find more information at www.litmos.com.
The Role:
- Manage the activity of Litmos’ mid-market and enterprise customers by building strong relationships through customer accounts, and strategic planning and execution
- Develop and maintain a deep understanding of the product and identify the most relevant functionality for the specific needs of customers, both present and future roadmap.
- Develop joint success plans with customers and drive adoption and increase high-value use cases
- Increase customer retention by conducting regular check-in calls to manage tactical issues, and perform strategic business reviews for alignment of objectives, outcomes and roadmaps.
- Identify churn risk and work actively to eliminate that risk
- Partner with Sales and Professional Services to develop a plan for making Litmos a vital partner to customers.
- Work with Product and Engineering onto identify bugs and product improvement opportunities.
- Be an internal advocate for the customer and provide feedback on how Litmos can better serve our enterprise customers
Your experience:
- 5+ years experience in a customer success or account management role with a Saas organisation
- Strong communication skills and technical aptitude
- Familiarity with Salesforce, Gainsight and other Software-as-a-Service
- Team player with a passion for customer success and loves what we do here at Litmos
- Proactive, self-starter who can work in a fast-paced environment.
As a learning company we believe in the potential of everyone; if you don't have experience in all the details mentioned in this job post, then we still encourage you to apply and we'll get back to you as soon as we can.
We are an equal opportunity workplace employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
Applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
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What We Do
Litmos is an online training platform that makes the management and delivery of web & mobile training courses easy. Our platform is fully extensible with our powerful API and out-of-the-box connectors.
Litmos is one of the fastest growing learning technology providers in the world, supporting millions of users, in 130 countries in over 24 languages.
We pride ourselves on our customer centric approach and continual innovation in the marketplace. It is our mission to enable training to be deployed in minutes not months by any organization.
