Customer Success Manager

Salary range is:

$65,562.00 - $100,000.00

This position is bonus and/or commission eligible.

CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more.
The CCC Intelligent Experience Cloud, powered by broad AI and an innovative event-based architecture, connects more than 35,000 businesses to power customized applications and platforms for optimal outcomes, and personalized experiences that just work. Through purposeful innovation and the strength of our connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

The RoleThe primary objective of the Customer Success Manager is to work with the Group Vice President and Account Manager’s as well as the client in addressing operational and service management issues associated with the Account Group. This role is also a subject matter expert in CCC products and in expressing their value propositions.

Key Responsibilities:

• Supports AMs in meeting specific client needs in managing an account.
• Acts as interface among AMs, Field Consultants, and service organization in tracking down and resolving status of open client issues. Follows-up and closes issue with clients.
• Develops operational scorecards for each designated account.
• Supports sales management process (e.g. pipeline report, call report monitoring etc. for designated accounts.)
• Provide and review management reporting with users and their management providing insight.
• Monitors account service plans to reduce issues and detect competitive threats.
• Interpret data, analyze results using statistical techniques and provide ongoing reports.
• Identify, analyze and interpret trends or patterns in complex data sets

Requirements:

• 4-year degree or equivalent work experience required.
• 3 years of service experience preferred.
• Strong ability to Identify, analyze and interpret trends or patterns in complex data sets.
• Knowledge of the Insurance Industry preferred
• Strong project management, coordination skills preferred.

CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.

CCC offers competitive compensation and benefits to support you and your families, including:

• 401K Match

• Paid time off

• Annual Incentive Plan Performance Bonus

• Comprehensive health insurance

• Adoption Assistance

• Tuition Reimbursement

• Wellness Programs

• Stock Purchase Plan options

• Employee Resource Groups

For more information about our benefits, please check out our careers site.

Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here.