Technical Customer Success Manager (US)

Are you passionate about technology and enjoy explaining complex solutions in a way that everybody gets excited? If so, read on!

About Picus

Picus Security, the leading security validation company, gives organizations a clear picture of their cyber risk based on business context. Picus transforms security practices by correlating, prioritizing, and validating exposures across siloed findings so teams can focus on critical gaps and high-impact fixes. With Picus, security teams can quickly take action with one-click mitigations to stop more threats with less effort.

The Picus Security Validation Platform easily reaches across on-prem environments, hybrid clouds and endpoints coupled with Numi AI to provide exposure validation. 

The pioneer of Breach and Attack Simulation, Picus delivers award-winning threat-centric technology that allows teams to pinpoint fixes worth pursuing, offering a 95% recommendation in Gartner Peer Review.

About The Role

As a Technical Customer Success Manager, you will play a critical role in elevating our Complete Security Validation Platform beyond our clients' expectations. Your core mission is to design and deploy security solutions that not only fulfil our customers' requirements but also surpass them. Therefore, this vital position goes beyond addressing technical issues; it's about crafting exceptional experiences that bolster customer retention and unlock potential for expansion.

In this Technical Customer Success Manager role, you will engage in deepening relationships with key figures across our customer organizations, from business units and security/IT departments to C-level executives, ensuring our offerings are in perfect harmony with their strategic goals and day-to-day needs. Your efforts will fortify our reputation as a trusted advisor in their success towards secure and efficient operations.

What You'll Do

• Forge powerful alliances with the Product Management and Sales teams to develop and communicate compelling value propositions for the Picus Security platform, ensuring solutions are perfectly aligned with client needs
• Act as a trusted advisor to craft strategic growth plans, ensuring customer loyalty and retention, and unlocking opportunities for upsell and cross-sell to achieve zero churn
• Cultivate lasting relationships with key decision-makers and stakeholders, positioning Picus as an essential part of their security solutions and proactively addressing their evolving needs
• Lead the technical onboarding and engagement process, enhancing customer proficiency and loyalty through effective use of the Picus platform
• Continuously assess customer health, initiating strategic actions with internal teams and partners to showcase Picus's unique value and effectively meet customer needs
• Inform customers proactively about the latest security trends and Picus's innovations, reinforcing our position as industry leaders and trusted advisors
• Own the solution process, collaborating with cross-functional teams including professional services, product management, sales, marketing, and support to develop and promote market-driven solutions and services, as well as contributing to marketing initiatives.
• Gather and analyze competitive intelligence to keep Picus ahead of industry trends and competitors
• Design and deliver persuasive presentations, business reviews, and demos that clearly articulate the unmatched value Picus delivers to its clients
• Act as the customer's voice within Picus, funneling critical feedback to our product and service teams to shape future development strategies and priorities

What You Have

• At least 5 years of strong hands-on experience in IT Security
• Degree in Computer Science, Engineering, Information Systems, or related field, with a focus or major in IT Security highly desirable
• Excellent interpersonal and communication skills, capable of fostering strong relationships at all organizational levels. Ability to forge long-lasting relationships with executives
• Proven record of selling complex enterprise solutions and experience working in a customer-facing role and comfortable presenting technical and business-related topics to small to medium audiences
• Working technical knowledge of security technologies across multiple domains (e.g., Firewall, Network IPS, SIEM, DLP, Cloud Security) and familiarity with security concepts and products (e.g., Splunk, QRadar, Checkpoint, Palo Alto, Cisco, Fortinet, McAfee, Symantec) and the security marketplace
• Experience in preparing technical architecture blueprints. Working knowledge and familiarity with Virtualization and Cloud technology is desirable
• Professional security-related qualifications such as CISSP, CISM, CRISC, CISA, GIAC, or equivalent are highly desirable
• Working knowledge and familiarity with GRC and Offensive Security consulting services (e.g., penetration testing, PCI audit, security assessment) from a pre-sales perspective

Working at Picus

Fascinating work - a chance to shape and lead an exciting, fast-growing cyber security segment. Security Validation is a concept that helps organizations evaluate their security posture in a continuous, automated, and repeatable way. This approach allows for the identification of imminent threats, provides recommended actions, and produces valuable metrics about cyber-risk levels.

Unlimited opportunity! We are growing. At Picus, you'll be provided with as much responsibility as you can handle - new career development opportunities constantly arise given our rate of growth.

Global exposure - Get a lot of experience working not only in a fast-growing startup but also interact with customers all around the world.

Be part of a global remote team who is taking on Exposure Validation and a growing market segment.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, sex, race, color, national origin, religious belief, gender or gender reassignment, sexual orientation, marriage or civil partnership, pregnancy and maternity, disability, protected veteran status, or any other characteristic protected by International law. Upon conditional offer of employment, candidates are required to complete reference and identity checks in line with local labor laws and as per the Company’s employment policy.