Customer Success Manager

Company Description

Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services. 

Job Description

We are looking for a Customer Success Manager proactive and customer-focused to join our DXcharts team. The ideal candidate is passionate about building strong relationships with clients and ensuring their success with our DXcharts product. You thrive in a dynamic environment and have a deep understanding of customer needs within the financial technology space. 

As a member of the DXcharts team, you’ll have the opportunity to work on a cutting-edge project that is essential to the success of trading platforms globally. You’ll collaborate with a team of passionate developers, designers, and financial experts dedicated to innovation and excellence. We believe in fostering a creative and collaborative environment where your ideas can flourish and make a real impact.

We expect the Customer Success Manager to: 

• Provide customer support at the presale stage and oversee product sales processes from a high-level perspective.
• Work closely with key stakeholders in sales and product, acting as the liaison for internal and external teams.
• Serve as a product ambassador, keen on educating customers and internal stakeholders on the product's capabilities.
• Guide technical/product questions either through teamwork or independently using documentation and the Confluence knowledge base (KB).
• Evaluate risk management for each customer to proactively avoid dissatisfaction or lost business, driving retention throughout the customer lifecycle.
• Develop and maintain the internal KB (FAQ).
• Identify gaps in documentation based on customer feedback.

Qualifications

Devexperts employees create the art of FinTech in comfortable working spaces located in modern business centers around the world. Join our team in Porto and enjoy:

Must-have skills: 

• Advanced English level.
• Higher Education.
• 3+ years of work experience in a related field.
• Proven work experience as a Customer Success Manager or similar role.
• Experience with web software products.

Nice-to-have skills: 

• Knowledge of technical analysis.
• Understanding of financial markets.

Additional Information

Work Regime Flexibility benefits: 

• Possibility of hybrid/remote work mode,
• Flexible working hours,
• Work From Anywhere Program.

Health and recreation benefits: 

• Fully paid additional wellness days (3 unwell days per year),
• Medical insurance for the employees and children,
• Reimbursement of fitness / Urban Sports Club Membership,
• Meal allowance (Coverflex Card),
• Flexpay system (Coverflex).

Facility benefits: 

• Modern office with new equipment,
• PlayStation, table football, and musical instruments in the office,
• Parking spaces/transport reimbursement,
• Free drinks and snacks.

Community benefits: 

• Teambuilding activities,
• Corporate parties,
• Football Club,
• Music club,
• Speakers' club,
• Free admission to corporate external events,
• Possibility of joining conferences and professional fairs,
• Personal branding development support.

Professional training benefits: 

• English language courses,
• Local language courses for foreign employees,
• Unlimited access to self-learning platforms,
• Certification opportunities,
• Mentorship Program.

Social benefits: 

• Parental bonus,
• Pension plan (Coverflex),
• Referral bonus,
• Blood donation paid leave.