Way offers a simple, scalable software platform that lets anyone easily create and curate brand-defining experiences
The Role
Headquartered in Austin, Texas, with its EMEA HQ in Paris, Way is the category-leading B2B technology platform empowering brands to unlock the power of experiences. In a world where 76% of consumers prefer spending on experiences over material goods, Way enables brands to adapt to this shift with cutting-edge technology.
Founded in 2020, Way began as a solution for hospitality brands to drive brand loyalty and generate experiential revenue at scale. Industry leaders like Hyatt Hotels, Hilton, Trailborn, and Auberge Resorts Collection rely on Way’s all-in-one experiential platform to launch unforgettable experiences — from hot air balloon rides in Mexico City to truffle hunting in the French countryside.
Way has achieved significant milestones, including a $20 million Series A funding round in late 2022, led by Tiger Global and MSD Capital (Michael Dell), at a $100M valuation. As the company continues its rapid growth, we’re seeking visionary, driven team players to join our dynamic environment, where challenges are met with unmatched rewards as we transform the hospitality and experiences industry globally.
Key Responsibilities
- Work with executive management to identify strategic growth opportunities for accounts within their book of business.
- Leverage data-driven decision-making to develop growth and risk mitigation strategies within each logo.
- Increase relationship health and network to understand overall strategy and revenue targets for the brands within an assigned book of business.
- Analyze customer data to inform decision-making and strategy development including weekly tracking and monitoring of client usage, milestones, value, and health metrics; proactively intervening as needed.
- Provide insights to internal cross functional partners - marketing, product, support to enhance customer experience and inspire improvements to acquisition and retention of Enterprise logos.
What We're Looking For
- At least 3-5 years of experience in Enterprise Customer Success, ideally in the software industry.
- Strong analytical, organizational and problem-solving skills
- English fluency. Spanish, French, or other foreign language proficiency is a plus, but not at all needed
- You should be excited about startups and not looking for an easy job. This is a commitment, but it’s a commitment that will set you, and as a byproduct, the company, apart from the pack.
- Candidates are required to be located in or willing to relocate to Austin, TX - Way is building a workplace environment of team members who are passionate and excited to be together in person at its space in downtown Austin to continue to enable our fast-paced growth trajectory
Why Join Way?
- Attractive salary package commensurate with experience and skill level.
- Comprehensive healthcare coverage and other benefits.
- Opportunities for professional growth in a fast-paced tech environment.
- Stock options that offer a stake in our success.
- Modern office located in the vibrant city of Austin, Texas.
- Annual stipends for hotel stays and travel, allowing you to experience our partner offerings firsthand.
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The Company
What We Do
Way provides a SaaS platform to hospitality and real estate companies enabling them to launch peer-to-peer experiences. Leading brands and independents like Bunkhouse Group in Austin, The Little Nell in Aspen, Life House Hotels, Auberge, and countless others leverage Way to drive revenue and build brand loyalty. In the future, all brands will be known for the immersive, real-world experiences they provide, and Way is the infrastructure that is powering this transition.
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