Customer Success Manager

Company Description

About DXcharts

DXcharts is a state-of-the-art financial charting library developed by Devexperts, designed to empower traders and financial analysts with the tools they need for advanced market analysis. Our mission is to deliver the most versatile, high-performance, and customizable charting solutions to the financial industry. Whether it's for stocks, forex, cryptocurrencies, or other financial instruments, DXcharts provides users with a powerful platform to visualize and analyze market data in real-time.

What We Do:

At DXcharts, we focus on creating a user-centric, technically sophisticated product that stands at the forefront of the financial technology industry. Our library is integrated into leading trading platforms worldwide, offering a comprehensive suite of features, including:

• Customizable Charting: Tailored to meet the specific needs of traders, allowing full customization of appearance and functionality

• Advanced Technical Analysis: Equipped with a wide array of technical indicators and drawing tools to support detailed market analysis.

• Real-Time Data: Seamlessly handles real-time updates, ensuring that traders have the most up-to-date information at their fingertips.

• High Performance: Optimized for speed and efficiency, delivering smooth performance even with large datasets.

Why Join Us:

As a member of the DXcharts team, you’ll have the opportunity to work on a cutting-edge project that is essential to the success of trading platforms globally. You’ll collaborate with a team of passionate developers, designers, and financial experts dedicated to innovation and excellence. We believe in fostering a creative and collaborative environment where your ideas can flourish and make a real impact.

Job Description

We are seeking a proactive and customer-focused individual to join our team as a Customer Success Manager. The ideal candidate is passionate about building strong relationships with clients and ensuring their success with our DXcharts product. You thrive in a dynamic environment and have a deep understanding of customer needs within the financial technology space.

We expect the Customer Success Manager to: 

• Provide customer support at the presale stage and oversee product sales processes from a high-level perspective.

• Work closely with key stakeholders in sales and product, acting as the liaison for internal and external teams.

• Serve as a product ambassador, keen on educating customers and internal stakeholders on the product's capabilities.

• Guide technical/product questions either through teamwork or independently using documentation and the Confluence knowledge base (KB).

• Evaluate risk management for each customer to proactively avoid dissatisfaction or lost business, driving retention throughout the customer lifecycle.

• Develop and maintain the internal KB (FAQ).

• Identify gaps in documentation based on customer feedback.

Qualifications

Must-have skills: 

• Advanced English level

• Higher Education

• 3+ years of work experience in a related field

• Proven work experience as a Customer Success Manager or similar role

• Experience with web software products

Nice-to-have skills: 

• Knowledge of technical analysis

• Understanding of financial markets

Additional Information

• Paid vacation 20 + 5 days
• Free MultiSport card
• Medical insurance – premium package
• Мodern office space
• Panoramic view of Vitosha mountain
• Gym & billiard in the office
• Parking spot or public transport card
• Mentorship program
• Training, courses, workshops
• Paid pro certifications
• Subscriptions to pro sources
• Participation in conferences
• English courses
• Trading contest within the company
• Tech meetup dxTechTalk
• Speaker's club
• Opportunity to develop your personal brand as a speaker
• Internal referral program
• Remote work / Hybrid mode
• Flexible schedule
• Work & Travel program
• Relocation opportunities