Customer Success Manager

The Job

We're looking for a Customer Success Manager who will be responsible for developing customer relationships that promote adoption, retention and growth of accounts. You'll work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.

Your Day-to-Day Role

• Lead every aspect of the post-sale relationship; business reviews, regular check-ins, high level demos and renewals
• Understand the client success metrics and consistently deliver on those metrics
• Build trusting relationships with clients and their associates at all levels
• Review product adoption/utilization and provide guidance to customers on how they can realize more value from their Own subscription
• Identify opportunities to upsell and cross-sell additional Own products
• Collaborate with other Own teams (Support, Product, Sales) to serve customers best

Your Work Experience

• 2+ years of relevant experience in a Customer Success role
• Being able to build strong client relationships through in-person meetings and clear communication across telephone, video, and email
• Proven track record of success in a customer facing role
• Experience using Salesforce as an end user is essential
• Ability to manage a large number of accounts
• Able to operate effectively both independently and within a team
• Takes initiative, intellectually curious, and has a desire to learn
• Superb communication and interpersonal skills
• Additional language is a plus (i.e. French, Italian)

Important Details

This is a full-time position. The ideal candidate will work out of our London office a minimum of 3 days per week to maximise collaboration and interaction with the business. Travel may be required.

Own is dedicated to creating an environment where employees thrive. It’s why we provide every employee with unlimited holiday, private health insurance, and a pension plan. We also offer catered lunches in the office five days a week.

Creating an environment where employees thrive also means making sure every employee feels accepted. As we scale to help all types of companies protect precious data, our team must reflect the diversity we serve. Own is an Equal Opportunity Employer and we believe that every employee in the company brings a unique perspective that they can and should contribute in order to make an impact every day. We strive to be one team and one culture that builds trust through transparency. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status or disability status.

Learn more at owndata.com.

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