Customer Success Manager

Your Title: Customer Success Manager

Job Location:  Fully remote

Our Department: e-Builder

e-Builder, A Trimble company is searching for the right person to join our team as a Customer Success Manager. If your mission is to help organizations like our clients use software to succeed, then read on.
 

What You Will Do:

As a Customer Success Manager at e-Builder, you will work closely with a large portfolio of our enterprise clients to help maximize their success while identifying and mitigating any risks. Your passion, expertise and focus will result in client satisfaction, renewals, client advocacy, and expansion.

• Build strong relationships by proactively connecting with your assigned client base through phone calls, online meetings, and emails.
• Accountable for assigned churn mitigation and client renewal target numbers
• Represent the voice of the customer within the organization
• Create and manage success plans for designated clients
• Analyze and present to client’s key metrics to support product adoption
• Identify, track, and mitigate any risk that may result in a loss of a client relationship
• Partner with Account Manager to identify client expansion opportunities
• Partner with Legal & Order Fulfilment team on payment or collection issues
• Coordinate support and product teams when needed for escalations or account risk
• Track and update all activities with each client in the CRM
• Serve as an industry and product subject matter expert

What Skills & Experience You Should Bring:

• Must have a minimum of 2 years in mission critical software as a solution client facing role such as Customer Success
• Prefer, but not required to have a minimum of 2 years in experience in construction project management
• BA/BS required
• Knowledge of e-Builder or a similar PMIS application is preferred
• Experience working with complex, multi-divisional, enterprise organizations
• Superior verbal and written communication skills
• Ability to understand and solve complicated problems
• Strong sense of urgency with a solutions-oriented mindset
• Experience working with cross-functional teams such as technical support, product, account management, and marketing
• Willingness to occasionally travel to visit clients

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble’s Privacy Policy

Target Salary:

$57,630 - $75,000

Commission eligible

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Pay Equity

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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Bonus Eligible?

No

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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Trimble is proud to be an equal opportunity employer. We welcome and embrace our
candidates' diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law.

The Company is also committed to providing reasonable accommodations for
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job, contact

[email protected]