hatch I.T. is partnering with a Counter-UAS solution provider to find a Customer Success Manager. See details below:
About the Role:
Our client is seeking a Customer Success Manager with relevant experience to join the U.S. operations team. This position will report to the Program Manager and represents an exceptional opportunity for a result-driven individual in a new niche but exploding market. This role is primarily focused on managing a portfolio of customers to support their post-sales support and proactively reaching out to customers. There is a high degree of autonomy and growth within the organization.
About the Company:
Work with cutting-edge technology, making the world a safer and more secure place. This company offers an opportunity to solve some of the world’s most challenging technical problems in Electronic Warfare, Artificial Intelligence and Machine Learning, RF sensing, Sensor Fusion, and distributed systems. Working with high-profile customers across militaries, government agencies, airports, critical infrastructure, law enforcement and many others, in over 100 countries around the world.
Be part of a well-funded and agile organization, as a valued member of an autonomous, cross-functional team. They have a flat organizational structure, and the best candidates will be both creative lateral thinkers and doers. Their technical pursuits require us to take advantage of the absolute latest in technology and best practices to remain competitive.
Responsibilities:
- Professional verbal and written communication skills, preferred customer facing experience
- Develop strong relations with key stakeholders, understanding their specific use cases and needs, and proactively guide them to maximize the value they derive from our products and solutions
- Manage warranties and subscriptions in collaboration with the Sales Team
- Function as a primary point of contact for post-sale activities
- Monitor and report on customer metrics and KPIs
- Proactive reach out for feature updates and customer feedback
- Identify ways to improve existing processes and systems to improve outreach to customers
- Travel up to 25% of the year
Qualifications:
- BS degree in relevant technical discipline and 5 years of related experience or equivalent combination of education and practical experience
- Comfortable operating in a fast-paced environment to accomplish customer deliveries and collaborating with a team
- Experience in customer support preferred
- Previous experience working in the Defense industry is highly favorable. Relevant experience working in other industries is also favorable
What We Do
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hatch I.T. is a specialized technology consulting firm connecting software, product, and data engineers with tech startups in emerging tech markets. We offer customized models that transform the way early-stage and high-growth startups scale. Our flagship programs include:
- Scale – technical consulting and recruiting services for high-growth startups
- Stride – technical strategy and consulting for early-stage startups
- hatchpad – an online community platform connecting startup technologists to network, learn, and advance in their careers
In true startup fashion, our roots can be traced to a garage in Leesburg, VA in 2013. While working with local startups, our Founder & CEO, Tim Winkler, realized that traditional staffing models didn’t align with the growth needs of startups. Working with those firms felt transactional and the costs were way outside a startup's budget. There was a need for a solution that was relational, community driven, and flexibly priced. With this in mind, hatch I.T. was formed, along with customized models that transform the way early-stage and high-growth startups scale.
Fast forward 8 years and 15 employees later, hatch has developed a platform that provides a roadmap to guide startups from MVP through all stages of growth. After proving this model with dozens of startups across DC, Maryland, & Virginia, we realized it was needed in all emerging startup markets.
If you’re a startup looking to grow your startup team, or an engineer looking for a career at an innovative tech company, connect with hatch I.T. today.
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