bloXroute is seeking a dynamic and experienced Customer Success Manager in the APAC region to join our winning team. In this role you will be the primary point of contact for our customers ensuring they achieve their business objectives through bloXroute’s products and services. This is a unique opportunity to work closely with the bloXroute Business team at a company with cutting-edge technology. Part of this role will involve onboarding new customers, providing ongoing support, and driving customer satisfaction and retention.
Responsibilities
- Guide new customers through the onboarding process
- Conduct training sessions and educate customers on services and best practices
- Act as a point of contact for customer inquiries ensuring timely and effective resolution
- Understand customers’ business goals and provide strategic technical guidance
- Work closely with Engineering team on learning new services
Requirements
- 3+ years of proven experience in customer success or a related role
- Deep understanding of blockchain technology, DeFi and the cryptocurrency ecosystem
- Exceptional communication, collaboration and presentation skills with the ability to build rapport and trust with customers
- Proven problem solving skills and proactive approach to addressing customers needs
- Ability to work independently in a fast-paced environment
- Fluency in English; proficiency in additional APAC languages
What We Do
ABOUT BLOXROUTE
bloXroute is the "Flash Boys" for DeFi. It created the first and only high-performance blockchain distribution network (BDN) with the best solution for Ethereum, BSC, and Polygon. The bloXroute BDN and DeFi trading tools allow its users to win at crypto trading. The BDN utilizes a global network of servers optimized for network performance. Nodes access this network through open-source gateways and users can access it through the bloXroute public-API.
The BDN network propagates blockchain transactions and blocks closer to the speed of light. It provides traders with the speed and reliability required for crypto transactions. bloXroute is the leader in mempool services, block streaming and anything Defi performance.
The BDN also allows blockchains to scale by speeding the time it takes to communicate the current state. The BDN's fast communication reduces the blocks’ size and frequency limits. This is true for all consensus mechanisms, including Proof of Stake, Proof of Work, and DAGs.
We are hiring engineers and business people for various positions. Check out our careers page: https://bloxroute.com/careers/
We offer competitive compensation and equity, a full remote environment and a bunch of smart team members to work with
