Customer Success Manager

| Munich, Bavaria, DEU | Hybrid
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Job Description
Join our family at Pricefx, a leading SaaS Pricing (Price Optimization & Management) and CPQ (Configure-Price-Quote) vendor. Experiencing consistent annual growth, Pricefx remains committed to stable employment. We value flexibility and provide home office and remote work opportunities. Our product boasts outstanding customer reviews ranging from small companies to renowned names such as Michelin, Sonoco, Danone, Avery Dennison, and Bosch.
With branches in 7 countries and over 30 nationalities, Pricefx is a genuinely international and diverse company, fostering a warm, welcoming, and respectful environment. Join us at Pricefx and be part of a winning team that values your unique contributions, encourages accountability and personal growth, and celebrates collective achievements.
Your mission?
Your mission is to ensure that our customers achieve enduring success with our pricing solutions. Customer Success Managers play a crucial role in the company's strategy & revenue stream planning. Help us to achieve eternal retention! The customer journey to successful adoption starts with our Success Manager.
You will be in charge of...

  • develop and maintain strong relationships within the assigned customer accounts, from the site champion through senior executives, to promote adoption, expansion, and extension of Pricefx solutions
  • ensure customers achieve their desired outcome by using our product and have the best possible experience interacting with our company
  • monitor and drive usage and customer expansion
  • gain customer insights and offer solutions, recommendations and provide the navigation in the right direction to meet the customer's objectives in their pricing strategy
  • assist customers with Platform administration (release upgrades, maintenances, etc.), adoption, and change management
  • guide customers with how to take advantage of new release functionality
  • provide excellence in customer advocacy, driving satisfaction, and a high likelihood to recommend our solution
  • lead quarterly business reviews (QBRs)
  • internal orchestration (solutions, engineering, operations, etc.). It requires people skills and cross-functional experience.
  • measure and report the customer success through case studies, customer KPI's, Gartner and other interviews, plasma (marketing appetite is a plus)
  • as the primary contact for the customer at Pricefx, handle and resolve any commercial and technical escalations
  • negotiate contract renewals, extensions, and scope increases
  • collaborate with partners and other stakeholders to ensure an effective and value-adding strategy is identified for the client while minimizing risks
  • identify risks to the customer in achieving their stated business goals and develop a risk mitigation plan
  • participate in technology product design to create the tools that your customers need
  • help customers to strategize on how to use the product better to get recognition and yield benefits for the organization


What should you have to succeed?

  • fluent English (level B2 or higher) is a must
  • native or fluent German is a big plus
  • min. BS/BA degree
  • commercial aptitude
  • consultative and analytical skills
  • software, technical or pricing background preferably from hyper-growth, software-as-service (SaaS) environments
  • technical aptitude and ability to learn software programs (SaaS software database concepts, software configuration/development, networking concepts, etc.)
  • strong written and verbal communication skills
  • well-developed professional interpersonal skills; ability to interact effectively with people at executive levels of the organization
  • enthusiasm for working with and directing cross-departmental and cross-functional teams to create improvements or solve issues
  • project or customer management experience is a must
  • ability to work with minimal or no supervision with a customer service focus
  • ability to work in high-pressure situations and navigate in an ambiguous environment
  • willingness and ability to travel as necessary to company/customer locations
  • strong knowledge and use of the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), SFDC, or other CRM


Position's KPIs:

  • retention
  • adoption
  • expansion
  • case studies conducted & collected
  • referrals/references obtained


This would make it easier...

  • IT and pricing knowledge
  • CPQ experience
  • SaaS experience


    Location

    • Germany - remote / home office
    • A valid visa for working in Germany


    What will you love about us?
    Our employees appreciate the warm and friendly atmosphere, as well as the flexibility and growth opportunities we provide. Check out our Glassdoor & Atmoskop scores and reviews.
    We will support your home office setup with a monthly IT allowance. We prioritize work-life balance and, in addition to vacation, offer work anniversary, birthday, and CSR days off. Building a sense of community is important. We organize regular virtual or in-person meetups and many social activities and challenges.
    We're proud also to offer some amazing benefits.

    • We will allow you to bring your own working equipment by providing monthly allowances (laptop, cell, home office) in the total amount of 400 EUR/month
    • 50 EUR tax free monthly benefit vouchers
    • Up to 60 EUR public transport tickets/passes reimbursement
    • A great work-life balance, where you can work full-time on a flexible schedule


    IN CASE YOU ARE INTERESTED, PLEASE MAKE SURE TO SEND US YOUR CV IN ENGLISH LANGUAGE.
    By applying, I confirm that I acknowledge and understand how Pricefx processes my personal data as per information in GDPR for Candidates .

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    Technology we use

    • Engineering
    • Product
    • Sales & Marketing
      • C++Languages
      • JavaLanguages
      • JavascriptLanguages
      • PythonLanguages
      • RLanguages
      • RubyLanguages
      • SqlLanguages
      • GroovyLanguages
      • TypeScriptLanguages
      • jQuery UILibraries
      • ReactLibraries
      • ReduxLibraries
      • Ant DesignLibraries
      • Salesforce LightningLibraries
      • JestLibraries
      • WebpackLibraries
      • SASSLibraries
      • Ember.jsFrameworks
      • Node.jsFrameworks
      • SpringFrameworks
      • MariaDBDatabases
      • PostgreSQLDatabases
      • RedisDatabases
      • GreenplumDatabases
      • Google AnalyticsAnalytics
      • IllustratorDesign
      • PhotoshopDesign
      • ConfluenceManagement
      • JIRAManagement
      • WordpressCMS
      • SalesforceCRM
      • PardotEmail
      • PardotLead Gen
      • WebinarsLead Gen
      • LinkedInLead Gen
      • TwitterLead Gen

    An Insider's view of Pricefx

    How would you describe the company’s work-life balance?

    The work life balance at pricefx is one of the best I've had in my career. My team understands that having two young children takes a lot of time outside the typical 9-5 hours.

    Sanna

    Talent Acquisition Specialist

    What kinds of technical challenges do you and your team face?

    Pricefx is a highly innovative and dynamic company, and that extends into the way in which we support our people in their work. I joined Pricefx with the mission of building our demand generation function. I was excited to hone my skills and dive deeply into one specific marketing area, but what I didn't expect was the tremendous amount of support.

    Kelly

    VP Revenue Generation & Enablement

    What makes someone successful on your team?

    We are passionate about what we do, thrive in a fast-moving environment, agile in our skills and enjoy working as a team. 

    Emil

    Senior People Business Partner

    What is your vision for the company?

    To become the leading SaaS pricing and CPQ provider.

    Marcin

    CEO

    What’s the vibe like in the office?

    Our office vibe is corner coffee shop meets pricing think tank.

    Léon

    Office Coordinator

    What are Pricefx Perks + Benefits

    Pricefx Benefits Overview

    Join our family at Pricefx, a leading SaaS Pricing (Price Optimization & Management) and CPQ (Configure-Price-Quote) vendor. Experiencing consistent annual growth, Pricefx remains committed to stable employment. We value flexibility and provide home office and remote work opportunities. Our product boasts outstanding customer reviews ranging from small companies to renowned names such as Michelin, Sonoco, Danone, Avery Dennison, and Bosch. With branches in 7 countries and over 30 nationalities, Pricefx is a genuinely international and diverse company, fostering a warm, welcoming, and respectful environment. Join us at Pricefx and be part of a winning team that values your unique contributions, encourages accountability and personal growth, and celebrates collective achievements.

    Culture
    Volunteer in local community
    Partners with nonprofits
    Open door policy
    OKR operational model
    Team based strategic planning
    Pair programming
    Open office floor plan
    Day off for your birthday
    Quarterly engagement surveys
    Hybrid work model
    In-person all-hands meetings
    In-person revenue kickoff
    Employee awards
    Flexible work schedule
    Pricefx offers an entirely flexible schedule to its employees outside of core hours (9 a.m - 2 p.m.), pending their manager's discretion.
    Remote work program
    Employees have the ability to work from home full-time or the option to come into the office when they want. Pricefx is set up to be a remote and virtual environment with our Teams and Customers.
    Diversity
    Dedicated diversity and inclusion staff
    Highly diverse management team
    Mandated unconscious bias training
    Diversity manifesto
    Mean gender pay gap below 10%
    Hiring practices that promote diversity
    Diversity recruitment program
    Health Insurance + Wellness
    Flexible Spending Account (FSA)
    Pricefx employees can contribute up to $2750 annually to their FSA.
    Disability insurance
    Pricefx employees have the ability to purchase short-term and long-term disability insurance.
    Dental insurance
    Pricefx provides dental coverage through Aetna Dental, Delta Dental, Guardian Dental, and MetLife Dental. Of these current plans, we offer plans that are 100% paid for by Pricefx.
    Vision insurance
    Pricefx provides vision coverage through Aetna and VSP. Of these current plans, we offer 1 plan that is 100% paid for by Pricefx.
    Health insurance
    Pricefx offers 19 rich UnitedHealthcare plans. 1 5 of the 19 plans are 100% paid for by Pricefx. . Plans include PPO and HDHP offerings.
    Life insurance
    Pricefx offers a Life Insurance of $50k at no cost to employees.
    Pet insurance
    Pricefx employees have the ability to purchase Pet insurance.
    Wellness programs
    Team workouts
    Pricefx team fitness initiatives include Sponsored race teams and 100% paid for Strava Membership to compete against employees globally in running and biking.
    Mental health benefits
    Financial & Retirement
    401(K)
    Pricefx 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
    401(K) matching
    Pricefx 401(k) retirement plan matches 100% of an employee's contribution up to 4% of their annual salary.
    Company equity
    Performance bonus
    Pricefx offers applicable employees a generous Performance Bonus or Sales Commission program based on their role within the organization.
    Charitable contribution matching
    Child Care & Parental Leave
    Childcare benefits
    Generous parental leave
    Pricefx offers 12 weeks of 100% paid maternity leave with the possibility to take an additional 12 weeks. Once an employee returns from maternity leave, extra perks will be provided.
    Family medical leave
    Restricted work hours
    Return-to-work program post parental leave
    Company sponsored family events
    Vacation + Time Off
    Generous PTO
    Pricefx Paid Time Off (PTO) policy includes 20 PTO days for all employees annually and 5 days may be carried over. Pricefx also has 13 Paid Public Holidays.
    Paid volunteer time
    Pricefx encourages employees to give back with paid volunteer time of up to 16 hours a year.
    Sabbatical
    Paid holidays
    Paid sick days
    Flexible time off
    Floating holidays
    Bereavement leave benefits
    Hardship benefits
    Company-wide vacation
    Office Perks
    Commuter benefits
    Pricefx offers pre-tax commuter benefits for all employees.
    Company-sponsored outings
    Pricefx has various outings throughout the year including a once-year All Hands event in another country with all expenses covered. https://www.youtube.com/watch?v=vQml-eKX85o
    Free snacks and drinks
    Pricefx has a fully stocked kitchen including snacks, coffee, tea and all of the soda you can handle.
    Some meals provided
    We provide free lunch 2 to 3 times per month.
    Company-sponsored happy hours
    Pricefx has happy hours quarterly at local bars or in the office open to all employees to let loose a little and have the opportunity to bond and get to know each other.
    Onsite office parking
    Recreational clubs
    Relocation assistance
    Fitness stipend
    Home-office stipend for remote employees
    Pricefx is a BYOD (Bring Your Own Device) organization, we’ll give you $260 tax-free each month ($3120 per year) towards your laptop, mobile, and internet.
    Meditation space
    Mother's room
    Onsite gym
    Professional Development
    Job training & conferences
    Pricefx offers employees professional development opportunities that include onsite training courses, and the ability to attend job-related conferences and seminars.
    Lunch and learns
    Promote from within
    Mentorship program
    Continuing education stipend
    Continuing education available during work hours
    Pricefx allows employes to set aside 32 working hours for learning.
    Online course subscriptions available
    Customized development tracks
    Paid industry certifications
    Personal development training
    Virtual coaching services
    Apprenticeship programs

    Additional Perks + Benefits

    We now offer an additional day off during your birthday month and on your anniversary month at years 3, 5, 8, 10. In your anniversary years, we also provide a special token of our Pricefx appreciation.

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