Customer Success Manager

| USA +80 more | Remote
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Gradient AI:    

Gradient AI is a fast-growing startup, bringing state-of-the-art Artificial Intelligence (AI) and Machine Learning (ML) solutions to the trillion-dollar insurance industry.  Founded in 2018, we have recently raised $20M from top Insurtech investors to continue fueling our growth.  Our software-as-a-service platform provides bias-free, data-driven insights, enabling insurance companies to profitably run their business and expand their offerings to underserved people and markets.   

About the Role:  

We are searching for a Customer Success Manager to join our P&C sales team. This person will be passionate about relationship building and able to deliver excellent customer service to ensure an exceptional client experience and 100% client retention.  

This individual will serve as the main point of contact for client inquiries, support requests, and strategic initiatives fostering strong relationships and driving value through our predictive AI solutions. Leading user training, driving adoption, and providing feedback from the client to continue to enhance the efficacy of our solutions in the claim environment will be a primary function of this role. 

Key Responsibilities: 

  • Work closely with our Sales & Client Executive teams to establish and build long-term business relationships within designated client accounts and collaborate with the sales team to achieve goals. 
  • Build and sustain customer relationships while driving the adoption, utilization, and expansion of the Gradient AI platform to deliver client value while meeting/exceeding revenue goals. 
  • Work with Client Executive team to provide ongoing training and guidance on Gradient AI’s products and services to ensure successful implementation, onboarding, and utilization. 
  • Support the change management process within each dedicated client to identify pain points and solutions to help drive adoption of Gradient products. 
  • Participate and contribute to quarterly business review meetings with clients, identifying opportunities for up-selling current Gradient AI products, and conveying industry perspective on new industry challenges and product solutions to bring to market. 
  • Work closely with the sales executive in contract renewal process to ensure the best workable solutions are delivered to clients in high quality and timely manner.  
  • Define and track key performance indicators (KPIs) and metrics related to client satisfaction, usage, and retention, developing strategies to drive positive outcomes.  
  • Create compelling stories for inclusion in renewals, proposals, and QBR meeting decks using client results and data.  
  • Present data confidently and anticipate questions from internal teams and clients. 


  • Bachelor's degree with 5+ years account management and/or commercial lines P&C claims management. or underwriting experience (Workers Comp experience preferred). 
  • Successful organizational adoption and integration of technology or SaaS (Software as a Service) products. 
  • Demonstrated success with managing and developing customer relationships. 
  • Exceptional presentation skills; experience running technical demos a bonus but can be taught. 
  • Prior experience working with C-level executives, management level, and claims adjusters. 
  • Dynamic communication skills, both oral and written. 
  • Ability to work in a self-driven manner within a fast-paced, collaborative environment. 

What We Offer:  

  • A fun, fast-paced team-oriented startup culture.  
  • Generous stock options - we all get to own a piece of what we are building.  
  • Unlimited vacation days.  
  • Flexible schedule that supports working from home.  
  • Full benefits package including medical, dental, vision, 401k, and more.  
  • Exponential career growth provides many opportunities to learn and take on new responsibilities. 
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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • PandasLibraries
    • ReactLibraries
    • DjangoFrameworks
    • DockerFrameworks
    • FlaskFrameworks
    • JupyterFrameworks
    • KubernetesFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • AWS RedshiftDatabases
    • NoSQLDatabases
    • PostgreSQLDatabases
    • AWS (Amazon Web Services)Services
    • TableauAnalytics
    • PardotCMS
    • SalesforceCRM
    • ZoomInfoLead Gen
    • SlackCollaboration
    • ZoomCollaboration

An Insider's view of Gradient AI

How would you describe the company’s work-life balance?

Gradient AI supports work-life balance by letting local employees choose whether they want to work from home or come into the office. We can work remotely from anywhere in the US & adjust our schedules to accommodate life outside of work. Additionally, unlimited PTO, which allows us to travel, see family, & do things we enjoy is the cherry on top!


Senior Data Scientist

How do you collaborate with other teams in the company?

Being the lead recruiter at GradientAI I collaborate with with almost every department to understand their hiring needs, goals, and ways we can partner successfully. It's been great to get to know colleagues from Sales in the West Coast to local Engineers!



What makes someone successful on your team?

Collaboration and support amongst all members for the success of each individual is what makes our team successful. We are encouraged to listen and learn from one another by asking questions, giving and receiving feedback, and adjusting our approach every step of the way. We also support each other when working toward our goals


Sales Development Representative

How do you make yourself accessible to the rest of the team?

Being present and accessible for the Gradient AI team is incredibly important to me. I’m in our headquarters office regularly, often grab lunch with the team, and walk around to catch up with everyone. It’s also important for me to meet personally with every candidate prior to joining Gradient AI.



What are Gradient AI Perks + Benefits

Gradient AI Benefits Overview

Startup perks with big-company benefits. We offer competitive salaries, bonus plans, all-inclusive health care including medical, dental, & vision, 401k, an employee assistance plan, and equity participation. We also have unlimited vacation along with 11 paid holidays, MacBooks for every new employee, and much more!

Volunteer in local community
We had our first Women of Gradient AI Volunteer week last winter where the women of Gradient AI came together to give back and volunteer at a local nonprofit in their community.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person revenue kickoff
Summer hours
Employee awards
Flexible work schedule
Since we're in number of time zones we work core EST hours but understand employees may have other obligations and are flexible with schedules.
Remote work program
Coming into our Boston Headquarters is optional to give our employees flexibility. Most employees come in T/WTh for in office collaboration (and free lunch)!
Mean gender pay gap below 10%
Diversity employee resource groups
Women of Gradient AI Resource Group and more to come!
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Our Flexible Spending Account (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions of up to 3,050 and $5,000 for dependents annually.
Disability insurance
We offer short and long term disability insurance.
Dental insurance
TriNet, our benefits provider offers dental plans through 4 carries with different plan options. In network preventive services are 100% covered in all plans.
Vision insurance
TriNet, our benefits provider offers coverage through 2 carriers with high and low options available with both depending on your needs.
Health insurance
Trinet, our benefits provider offers a number of different insurance plans that to suit you and your family's needs.
Life insurance
We offer company paid life and AD&D insurance.
Wellness programs
TriNet, our benefits provider offers discounts off wellness and health programs.
Mental health benefits
Financial & Retirement
Company equity
Performance bonus
Child Care & Parental Leave
Generous parental leave
Gradient AI offers 12 weeks of fully paid parental leave for new parents after a year of employment.
Family medical leave
Vacation + Time Off
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Office Perks
Commuter benefits
Gradient AI offers pre-tax commuter benefits for all employees.
Company-sponsored outings
Gradient has various team outings throughout the year and a companywide kick off in the beginning of each year.
Free snacks and drinks
Gradient AI has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored sparking water you can handle.
Some meals provided
If you choose to work from our Boston Headquarters we cater free lunch.
Company-sponsored happy hours
Home-office stipend for remote employees
Gradient AI offers all employees up to $250 to set up their home office.
Mother's room
Onsite gym
Professional Development
Job training & conferences
Gradient AI offers a professional development stipend so employees can continue their education.
Lunch and learns
Promote from within
Mentorship program
We have a buddy program where all new hires are assigned a tenured employee to help them ramp in their role and be a resource during their first 90 days.
Continuing education stipend
Gradient AI offers a professional development policy to help employees increase their skills and enhance their contributions to the organization.
Continuing education available during work hours
Customized development tracks
Paid industry certifications
Personal development training

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