About LightForce 

At LightForce Orthodontics we use advanced manufacturing technologies and proprietary CAD software to create the world’s best orthodontic treatment experience. We create 100% patient-matched orthodontic ceramic brackets designed from digital impressions with the goal of reducing treatment duration for patients and chair-time for clinicians. 

Description 

LightForce Orthodontics is seeking a Customer Success Manager to join our rapidly expanding Doctor Success organization. As a Customer Success Manager, you will act as the customer's trusted advisor providing a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services throughout all phases of the customer lifecycle. This is a new role and is critical to the success of our customers. 

LightForce Orthodontics hires committed, self-motivated employees and then gives them the freedom and flexibility to do great work. You will help to grow our amazing team and passionate customer base. This is a fantastic opportunity to join an industry-changing tech company, to advance the orthodontic profession, and to provide positive health benefits to patients.

Essential Duties and Responsibilities 

• Implements strategies and processes that deliver consistent customer satisfaction and retention 
• Understands customer goals and objectives and showcases LF value to customers 
• Ensures customers are aware of product updates and new offerings
• Utilizes extensive product knowledge, problem-solving skills and training to enhance customer engagements and achieve successful outcomes
• Coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers 
• Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges 
• Advocates for solutions, product enhancements, and other actions to meet the needs of customers 

Education and Experience: 

• Bachelor’s Degree or higher required
• 5+ years of experience in a sales or customer success role

Required Qualifications 

• Availability to travel within the US up to 50% of the time 
• Experience in the orthodontics industry, dental, medical devices, or B2B
• Strong Communication Skills 
• Business Acumen 
• Consulting skills 
• Ability to work both independently and within a team environment
• Willingness to collaborate and problem solve 

Preferred Qualifications 

• 3+ years of experience in the orthodontics industry, preferably in a sales or customer success role

Physical Demands 

• Requires the ability to see, listen, and speak 

Work Environment 

• Work is generally performed in an open office, sedentary position

Perks & Benefits (US Employees Only) 

• Unlimited PTO for exempt employees
• 9 paid holidays per year
• Generous premium coverage for medical, dental, and vision plans ● Group plan voluntary life insurance
• Fringe benefits
• 401k retirement plan
• Paid parental leave
• Allowances for those in commercial sales positions
• Workplace perks such as food/coffee

We are committed to building a diverse and inclusive company and we are most interested in finding the BEST candidate for the job. We would strongly encourage you to apply, even if you don't believe you meet every one of the preferred qualifications described. 

LightForce Orthodontics is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state, or local law