Customer Success Manager
Tropic helps innovative companies save time and money by delivering unprecedented visibility and control over every dollar, every contract, and every supplier in one place. We're the spend management software, data, and services you can trust—we guarantee it. Tropic is procurement paradise, where your bottom line is our top priority.
We launched from stealth in 2020, raised $65 million in back-to-back Series A & B funding, grew 5X, were named a LinkedIn Top Startup, are building an incredible team and award-winning culture, and are managing over 5 billion dollars in spend for companies like OpenAI, Intercom, Notion, Plaid, & Greenhouse. Now is the perfect time to join. The best is yet to come! 🌴🚀
Location(s)
We are looking to hire someone based in the United States for this position.
About the Role
The Customer Success team is the face of Tropic, serving as the connective tissue between our clients and the software and services we provide. If you love developing lasting relationships with customers and enjoy a fast-paced environment, this is an excellent role for you. You will work with every key decision-maker within our customers’ executive teams. Our customers see Tropic as a valued partner, capable of driving meaningful savings, reducing time spent dealing with vendors, and advising on purchasing decisions. Customer Success engages many different customer stakeholders, ranging from procurement, finance, and technical leaders.
What You'll Do
- Cultivate collaborative relationships with finance and procurement leaders
- Manage a diverse set of executive stakeholders representing all major functions
- Design and determine Tropic’s role in a customer’s purchasing process
- Monitor savings obligations for clients to determine areas of focus
- Prioritize contract negotiations to drive the largest impact
- Execute regular business reviews with finance stakeholders to discuss success metrics and assess the overall impact and health of our partnerships
- Conduct software audits with business stakeholders to understand pain points with existing tools and purchase roadmaps
- Participate in all Tropic team-building activities and find ways to contribute and add to Tropic’s culture
What You’ve Done
- 3+ years of work experience in Customer Success
- Strong communication skills
- Process-minded, with experience in project management
- Detail-oriented, with clear evidence of implementing organizational systems
- Business acumen with an implicit understanding of how to prioritize dissimilar tasks
- Verifiable track record of high-performance
- Desire to own and execute projects with autonomy
- Growth mindset
Compensation
Specific to pay transparency laws, the minimum annual salary for this position is $80,000 and may also include commission, incentive pay, incentive stock options, and benefits. The final job level and compensation will be determined by various factors such as a candidate's relevant work experience, years of relevant experience, skills, qualifications, certifications, geographic location, and other business considerations.
- 100% medical, dental, & vision coverage for all employees + dependents
- Remote first work environment
- Optional offices in NYC, Atlanta and Denver
- Virtual & in-person meetups
- $1000 annual stipend for WFH, L&D, Wellness
- Unlimited flexible vacation and holiday time off
- 14 paid company holidays
- 12-week parental leave for all parents
- Online mental health therapy
- Commuter benefits, FSA, HSA
- Award-winning values and culture
- Equity refresh program
- 401k plan
Research suggests that 60% of those identifying as under-represented might have talked themselves out of applying due to imposter syndrome or the confidence gap. If this applies to you, feel empowered to apply for this role even if your experience doesn't exactly match up to our job description (our job descriptions are directional and not perfect recipes for exactly what we need).
Tropic is an equal opportunity employer that supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class. Tropic is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.