Customer Success Manager

| US +13 more | Remote
Employer Provided Salary: 80,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Tropic helps innovative companies save time and money by delivering unprecedented visibility and control over every dollar, every contract, and every supplier in one place. We're the spend management software, data, and services you can trust—we guarantee it. Tropic is procurement paradise, where your bottom line is our top priority.

We launched from stealth in 2020, raised $65 million in back-to-back Series A & B funding, grew 5X, were named a LinkedIn Top Startup, are building an incredible team and award-winning culture, and are managing over 5 billion dollars in spend for companies like OpenAI, Intercom, Notion, Plaid, & Greenhouse. Now is the perfect time to join. The best is yet to come! 🌴🚀


We are looking to hire someone based in the United States for this position.

About the Role

The Customer Success team is the face of Tropic, serving as the connective tissue between our clients and the software and services we provide. If you love developing lasting relationships with customers and enjoy a fast-paced environment, this is an excellent role for you. You will work with every key decision-maker within our customers’ executive teams. Our customers see Tropic as a valued partner, capable of driving meaningful savings, reducing time spent dealing with vendors, and advising on purchasing decisions. Customer Success engages many different customer stakeholders, ranging from procurement, finance, and technical leaders.

What You'll Do

  • Cultivate collaborative relationships with finance and procurement leaders 
  • Manage a diverse set of executive stakeholders representing all major functions
  • Design and determine Tropic’s role in a customer’s purchasing process
  • Monitor savings obligations for clients to determine areas of focus
  • Prioritize contract negotiations to drive the largest impact
  • Execute regular business reviews with finance stakeholders to discuss success metrics and assess the overall impact and health of our partnerships
  • Conduct software audits with business stakeholders to understand pain points with existing tools and purchase roadmaps
  • Participate in all Tropic team-building activities and find ways to contribute and add to Tropic’s culture

What You’ve Done

  • 3+ years of work experience in Customer Success
  • Strong communication skills
  • Process-minded, with experience in project management
  • Detail-oriented, with clear evidence of implementing organizational systems
  • Business acumen with an implicit understanding of how to prioritize dissimilar tasks
  • Verifiable track record of high-performance
  • Desire to own and execute projects with autonomy
  • Growth mindset


Specific to pay transparency laws, the minimum annual salary for this position is $80,000 and may also include commission, incentive pay, incentive stock options, and benefits. The final job level and compensation will be determined by various factors such as a candidate's relevant work experience, years of relevant experience, skills, qualifications, certifications, geographic location, and other business considerations.

What We Offer
  • 100% medical, dental, & vision coverage for all employees + dependents
  • Remote first work environment
  • Optional offices in NYC, Atlanta and Denver
  • Virtual & in-person meetups
  • $1000 annual stipend for WFH, L&D, Wellness
  • Unlimited flexible vacation and holiday time off
  • 14 paid company holidays
  • 12-week parental leave for all parents
  • Online mental health therapy
  • Commuter benefits, FSA, HSA
  • Award-winning values and culture
  • Equity refresh program
  • 401k plan 

Research suggests that 60% of those identifying as under-represented might have talked themselves out of applying due to imposter syndrome or the confidence gap. If this applies to you, feel empowered to apply for this role even if your experience doesn't exactly match up to our job description (our job descriptions are directional and not perfect recipes for exactly what we need).

Tropic is an equal opportunity employer that supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class. Tropic is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

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Candidate Location Eligibility:
Atlanta, GA
Austin, TX
Boston, MA
Charlotte, NC
Colorado, CO
Dallas-Fort Worth, TX
Houston, TX
Los Angeles, CA
Miami, FL
New York City, NY
Pittsburgh, PA
Raleigh-Durham, NC
San Francisco, CA

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • TypescriptLanguages
    • HotwireLibraries
    • StimulusLibraries
    • TailwindLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • GitHubServices
    • Google CloudServices
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • TableauAnalytics
    • FigmaDesign
    • MiroDesign
    • AsanaManagement
    • Google DocsManagement
    • TrelloManagement
    • HootsuiteCMS
    • ApolloLead Gen
    • ZoomInfoLead Gen
    • ZoomCollaboration
    • AsanaProject Management

An Insider's view of Tropic

What are some social events your company does?

At Tropic, we are intentional about our social events. Twice a year we come together in person to celebrate the amazing work our team has done-we just came back from Cancun where 100 of us gathered to celebrate our Series B raise! Virtual events include Trivia Night, Pride movie night & brunch. Events make Tropic’s culture & people so special!


Head of People

How do you collaborate with other teams in the company?

As a Product Manager, communicating with other departments is a MUST! I'm really grateful that the team has been thoughtful about providing avenues for my team to interact with others in a way that optimizes for efficiency while still allowing for spur-of-the-moment collaboration. This comes in the form of organized Slack channels and defined best.


Senior Product Manager

How does the company support your career growth?

Tropic has invested in my growth since day one with an individualized development plan, mentorship and a clear line of sight into areas of opportunity. Because of the leadership team, I’ve been able to transition into my long-term goal of full-time people management; supporting, coaching and leveling up our next generation of CSMs!


Manager, CSM

How do your team's ideas influence the company's direction?

We believe everyone at Tropic has ideas that will make our company better. It is a priority to make sure people have the opportunity to share, and their voice is heard in a meaningful.

For us it's not just about giving people the microphone, but acting on those ideas; bringing them to life and encouraging more thoughtful ideation!



What are Tropic Perks + Benefits

Tropic Benefits Overview

At Tropic we believe happy, healthy employees foster better ideas, execution, and growth. We want to make sure everyone has their needs not only met, but exceeded.

Between our numerous benefits and competitive salaries, we believe Tropic is one of the best places to work in New York City.

Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Flexible work schedule
Remote work program
Documented equal pay policy
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Wellness programs
Mental health benefits
Financial & Retirement
Company equity
Performance bonus
Child Care & Parental Leave
Generous parental leave
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Fitness stipend
Tropic reimburses $500 a year for many of the most common health and fitness services and activities.
Home-office stipend for remote employees
Mother's room
Professional Development
Job training & conferences
Tuition reimbursement
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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