Join the Ticketing Revolution!
vivenu is a game-changing software company revolutionizing event ticketing worldwide. Some of the world's most prestigious organizations, such as the Grammys, Golden Globes, and Stanford University, want to turn ticketing from a simple transaction into their most strategic business asset: seamlessly connecting with their audience.
As concert-goers, fans, supporters, patrons and visitors of events, we all know how inefficient, fragmented, and friction-filled the ticket-buying experience is. And it’s not due to a lack of desire or effort. Existing ticketing providers are stifling event organizers' aspirations to deliver the truly transformative experiences their customers expect.
Here comes vivenu: we offer an innovative, technology-first approach to address the industry’s most significant challenges. Combining interactive digital experiences beloved by users and fans, a comprehensive and customizable feature suite, full data ownership, interoperability, analytics, mission critical engineering, and the best customer experience team in the industry, we enable event organizers to:
- own their brand presence and customize the fans’ experiences
- dive deep into data analytics to optimize strategically relevant KPIs and metrics
- integrate ticketing into an elevated digital infrastructure with vivenu's powerful API capabilities
- simplify complex ticketing operations with an intuitive, easy-to-use platform
As a Customer Success Manager, you will be...
- an advocate of our product, knowing all the functionalities and how-tos
- empowering customers to realize their ticketing ideas in self-service over time
- building outstanding partnerships with customers to effectively support them through phone, live chat, and email communication
- creating and continually earning our customer's trust by providing actionable, spot-on advice that helps them get to their desired outcome on the platform reliably and swiftly
- reflecting the needs of customers back into our product organization, communicating trending customer feedback and ideas to power customer-led product and feature development
- co-organizing and supporting workshops for ticket sellers and prospective customers to help them understand and master the features and benefits of the vivenu platform
- building out our US CX team, onboarding new colleagues, and educating colleagues on the product and its features
- working from our office in Tampa
We are looking for candidates that...
- have a bachelor's or equivalent degree
- are willing to go above and beyond for our customers and foster strong relationships
- have a customer-first mentality and strong drive to always stay current on the platform’s functionalities
- have excellent communication and problem-solving skills, as well as strong logical thinking
- have an affinity for digital-/API-first solutions
- have gathered prior experience in SaaS customer success management (not required, but strongly preferred)
- are fluent in English on the level of a native speaker
Why you'll love working at vivenu
You are at the heart of the action. You are at the center of innovation, actively shaping the future of ticketing. You work in a dynamic environment that constantly evolves and presents new challenges.
You take real responsibility. You take ownership of your projects and decisions from day one. Your ideas and efforts have a direct impact on the company’s success.
We support your personal development. We invest in your professional and personal growth through coaching, mentoring, and workshops. Your development is important to us because your success is our success.
You benefit from great perks. In addition to the latest Apple hardware, we offer numerous extras like team-building events and unlimited access to drinks and snacks. Your well-being is our priority, so you can fully focus on your work.
We’re in hyper growth mode. Having been in business only since 2018, we secured funding from top-tier Venture Capital funds and have grown our customer base to over 800 customers in 40 countries.
We live inclusion proactively. We firmly value diversity and believe that different perspectives and backgrounds make our team stronger. We welcome all applications, regardless of gender, origin, sexual orientation, age, religion, or other individual characteristics. Everyone at vivenu has a place to contribute their skills and ideas. Innovation thrives on diversity.
Check out our mission statement and corporate values here.
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What We Do
Hundreds of thousands of sellers around the globe rely on primary ticketing solutions that haven’t kept up with their needs and expectations. Platforms from the 90s that still feel like we are in the 90s made the jobs of ticket managers worldwide constant miseries.
Now there is a better way — customer-centric ticketing! vivenu is a primary ticketing provider that helps event organizers manage, market, and analyze ticket sales from one unified platform.
Our mission is to build a ticketing platform that puts ticket sellers first – so they’re empowered to create experiences that people love. We empower organizers to be more efficient, absolutely independent, and fully connected – to say the very least.
vivenu is the exclusive ticketing solution for the Grammy Awards, the Special Olympics, FC Schalke 04, Qatar Creates, and many many more. With $65 million in funding from renowned global investors, we’ve set out to revolutionize event ticketing – now and forever.
Pumped enough? We are not just another company and we are not looking for people who seek just another job. Ready for personal growth? Join us.
Why Work With Us
Join us to shape the future of live entertainment with purpose and variety. Whether you’re refining innovative product features, creating memorable fan experiences, closing strategic partnerships, or driving customer success — every step at vivenu impacts hundreds of clients and thousands of fans daily. Here, your work truly matters.
