Who We Are

At VPL we deliver visibility and resiliency to clinical supply chains.

By making the procurement-through-fulfillment processes smarter and more profitable, it creates a new supplier dynamic whereby customers benefit from reduced costs, better insights, and increased transparency and efficiency.

We developed the industry’s only Smart Supply Chain Platform, which automates inbound and outbound shipping, unlocks visibility into the status of critical shipments, and identifies cost-savings opportunities for all of healthcare including IDNs, critical access, outpatient and pharmacy. 

With more than 700 hospitals, 6,000+ suppliers, and a 97% customer retention rate, it’s clear that VPL is the company the healthcare industry trusts to deliver savings, insights and peace of mind.

VPL is looking for a Customer Success Manager to join our fast-growing team!

This person owns, maintains, and expands relationships with key customer accounts and is responsible for achieving strategic account objectives as well as resolving incoming customer service requests from related accounts. This role represents the entire range of company services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company. The Customer Success Manager reports to the Director of Customer Success.

What You'll Do...

• Manage a portfolio of customer accounts to ensure customer satisfaction and success using VPL products 
• Communicate professionally with Healthcare Executives and key stakeholders 
• Create presentations, data analyses, strategic plans for success
• Conduct meetings and Business Reviews with your customers
• Consult across internal teams to provide product feedback and accompanying data to drive improvements for your customers 
• Research customer account data and usage trends to fully understand their future needs 
• Educate and consult with your customers (and their teams) regarding industry best-practices and solutions our products provide
• Internal & external subject matter expert for the assigned book of business
• Drive/assist in troubleshooting customer challenges

What You'll Bring...

• Minimum five years of strategic account management or sales experience in a business-to-business environment (healthcare/freight/supply chain experience a plus)
• A confident and outgoing personality
• Be well organized and self-motivated
• Excellent attention to detail when communicating with your customers
• The ability to work effectively under pressure and to tight deadlines
• Willingness to be flexible and pivot as needed to support the customers
• Four-year college degree from an accredited institution preferred
• Highly proficient with Microsoft Office applications and Customer Relationship Management systems