REPOWR is looking for a high-energy Customer Success Manager to be both problem-solver and growth partner for our suppliers, carriers, and brokers - resolving issues that come up day to day while helping each partner get more value from our platform.
This role is ideal for someone with a freight broker, carrier operation, or logistics background who thrives in a competitive, fast-paced tech-enabled environment. You will focus on both the supply and demand side of our ecosystem, helping partners optimize their asset utilization and generate revenue through continuous platform usage. You'll own a portfolio of active accounts, responsible for partner satisfaction, retention, and account growth.
In this role, you will:
- Field incoming partner issues and prioritize by urgency and complexity
- Diagnose root cause behind transaction, booking, payment, or listing problems
- Escalate complex cases to Product or Operations and track them to close
- Onboard and train users on the platform
- Flag underperforming accounts and recommend ways to re-engage them
- Maintain accurate case and account records in HubSpot
Requirements
Benefits
Skills Required
- 2+ years of experience in transportation, freight brokerage, carrier customer support, or carrier operations
- Hands-on client-facing experience
- Strong verbal and written communication skills
- Technical aptitude and ability to navigate multiple systems and platforms
- Ability to work under pressure in a high-volume, fast-changing environment
- Comfort working toward measurable performance targets
- Ability to build trust and maintain long-term partner engagement
- Chattanooga, Tennessee location
What We Do
REPOWR operates a digital, on-demand trailer marketplace connecting carriers, brokers, shippers, and trailer owners. Users can find, reserve, and manage trailers across a nationwide network, while owners monetize underused equipment and carriers gain flexible capacity without the cost or commitment of owning trailers. The platform also supports repositioning, helping improve trailer utilization, reduce waste, and move freight more efficiently across the logistics ecosystem.
