A career that’s the whole package!
At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.
Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line.
Job Title: Customer Success Manager
Locations: Remote- Highly preferred Eastern or Central Time Zone
Reports to: Senior Manager, Customer Success
A quick snapshot…
The Customer Success Manager will manage a portfolio of Conga’s large, and complex national and global accounts. You’ll build trusted relationships, drive product adoption, and ensure customers achieve measurable business outcomes. Acting as a strategic advisor and cross-functional liaison, you’ll deeply understand customer needs, coach them toward success, and continuously seek insights to strengthen the partnership.
You will act as a strategic trusted advisor for your customers, building and managing executive relationships with multiple stakeholders.
Why it’s a big deal….
Conga’s customers are industry leaders who rely on us to power their revenue operations at scale. As a Customer Success Manager, you’re not just supporting accounts, you’re shaping strategic outcomes for national and global enterprises. Your work directly impacts customer retention, expansion, and satisfaction, making you a key driver of Conga’s growth. This is a high-visibility role where your ability to build trust, influence adoption, and deliver value will make a measurable difference.
Are you the person we’re looking for?
Required experience: 3 to 5 years of B2B SaaS experience owning accountability for strategic and enterprise level, national or global customer accounts. As a subset of total experience, 3 or more years of B2B SaaS Customer Success experience in a complex enterprise grade SaaS company with a proven track record of customer retention and expansion.
Analytical skills: Able to interpret complex data, uncover patterns, and translate insights into actionable strategies. Uses data-driven approaches to guide customer maturity, identify areas for improvement, and track success with precision. Be comfortable using tools such as PowerBI, Gainsight, Salesforce and Clari.
Communication and interpersonal skills: Exceptional communicator with the ability to clearly convey complex concepts and technical details to both executive-level and non-technical audiences. Skilled at building rapport, earning trust, and managing relationships across diverse customer profiles and internal teams.
Strategic problem-solver with a proactive mindset—comfortable navigating complexity and ambiguity. Equally adept at diving into operational details and engaging at a strategic level to drive meaningful customer outcomes.
Project management proficiency: Demonstrated ability to lead complex, cross-functional customer initiatives from planning through execution. Skilled at defining objectives, coordinating stakeholders, managing timelines, dependencies, risks, and action items, and maintaining accountability to drive initiatives toward measurable outcomes.
Business acumen: Able to align product functionality and adoption to broader business goals, interpreting or creating these in partnership with your customers Confident in advising on best practices, backed by a solid understanding of revenue models, KPIs, and financial metrics relevant to the customer’s industry.
Customer advocacy: Passion for advocating on behalf of customers, representing their interests, and influencing internal stakeholders to deliver customer-centric solutions. Dedication to ensuring customer satisfaction, loyalty, and long-term partnerships.
Innate curiosity and adaptability: Demonstrated commitment to staying updated with industry trends, emerging technologies, and best practices in customer success. Willingness to adapt and learn new skills as your customer’s industry and revenue lifecycle processes evolve.
Here’s what will give you an edge…
- Experience with Revenue Lifecycle Management, strategic pricing, contract management, CPQ, or related commercial process platforms
- Strong technical background demonstrating a command of the products or platform
- Able to demonstrate a strong project management skillset
- Exposure to working in a defined success methodology (e.g., structured QBRs, formal health scoring, executive business reviews)
- A track record of contributing to expansion or renewal outcomes — not just customer satisfaction scores
- Familiarity with how Enterprise Sales and CS teams collaborate on account strategy and pipeline development
- Demonstrated ability to manage a book of business with 15+ accounts simultaneously without things falling through the cracks
Travel Requirements: Up to 30%
In the spirit of the Conga Edge, we strive to design easy-to-understand compensation programs that are fair and free from any type of discrimination. In keeping with this approach, we are committed to delivering competitive compensation and benefits packages to our employees worldwide and communicating transparently about the structure of our compensation programs.
Listed below is the U.S. base salary range for this full-time position. Within the range, individual pay is determined by job-related skills, experience, and relevant education, or training. In addition to base salary, employees receive a variable incentive pay component, perks such as flexible work options, and a full range of benefits including medical and dental insurance.
The posted salary ranges are for the expectations outlined in the job description. We are often open to a wide variety of profiles and sometimes have flexibility within our organizational structure to adjust the role responsibilities up or down should we select a candidate that is less or more experienced than the posted job requirements. In these occasional cases, we will communicate the revised salary range to the candidate during the selection process.
Did we pique your interest?
If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you!
Preferred Resume Format
We accept resumes in any format, we suggest using PDF or plain text. These formats help ensure that your resume’s formatting remains intact, making it easier for our recruiters to review your application promptly.
Don’t meet every requirement for the role?
Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.
Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines. Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.
Conga's Applicant Privacy Statement
The information you provide during the application process will be used in accordance with Conga’s Applicant Privacy Statement (https://conga.com/applicant-privacy-statement). By submitting your application, you acknowledge and agree to the terms outlined in this privacy statement.
Skills Required
- 3 to 5 years of B2B SaaS experience managing strategic and enterprise-level national or global customer accounts
- At least 3 years of B2B SaaS Customer Success experience in a complex enterprise-grade SaaS company
- Proven track record of customer retention and expansion
- Ability to interpret complex data, identify patterns, and translate insights into actionable customer strategies
- Experience using Power BI, Gainsight, Salesforce, and Clari
- Exceptional communication and interpersonal skills with executive and non-technical audiences
- Strategic problem-solving skills and ability to navigate complexity and ambiguity
- Ability to lead complex, cross-functional customer initiatives from planning through execution
- Project management skills, including managing objectives, stakeholders, timelines, dependencies, risks, and action items
- Business acumen involving revenue models, KPIs, financial metrics, and customer business goals
- Customer advocacy and ability to influence internal stakeholders
- Adaptability and commitment to learning industry trends, technologies, and Customer Success practices
- Experience with Revenue Lifecycle Management, strategic pricing, contract management, CPQ, or related commercial process platforms
- Strong technical background and command of products or platforms
- Experience with a defined Customer Success methodology, such as QBRs, health scoring, or executive business reviews
- Experience contributing to expansion or renewal outcomes
- Familiarity with Enterprise Sales and Customer Success collaboration on account strategy and pipeline development
- Ability to manage a book of business with 15 or more accounts simultaneously
Conga Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Conga and has not been reviewed or approved by Conga.
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Fair & Transparent Compensation — Key roles like sales and senior engineering are associated with strong total compensation and OTE ranges. Market positioning for similar postings is described as competitive for mid‑to‑senior roles in mid‑market SaaS.
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Healthcare Strength — U.S. medical coverage is offered through major carriers with HSA‑eligible options, prescription coverage, telehealth, and a health navigation resource. Company HSA contributions are available for eligible plans.
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Parental & Family Support — Paid parental leave is provided in the U.S. with meaningful bonding time. Inclusive family‑forming benefits are available through Carrot, covering adoption, surrogacy, fertility treatments, and pregnancy.
Conga Insights
What We Do
Conga crushes complexity within an increasingly complex world. With our revenue lifecycle management solution, we transform your unique complexities for order configuration, execution, fulfillment, and contract renewal processes with a single critical insights data model that adapts to ever-changing business requirements and aligns the understanding and efforts of every team. Our approach is grounded in the Conga Way, a framework of entrepreneurial spirit and achieving together to champion our 11,000+ customers. We’re committed to our customers and to removing complexity in an increasingly complex world. Our solutions quickly adapt to changing business models so you can normalize your revenue operations.
Why Work With Us
Under the leadership of our CEO, Noel Goggin, we're building an environment that fosters the natural attributes of Conganeers: curious, driven, gritty, creative, collaborative, caring, hard-working, servant oriented, humble, and honest. If you want to work hard and help create raving fans of our customers, we want you to join our global team!
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