Shift4

Customer Success Manager

Posted 6 Days Ago

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Düsseldorf, Nordrhein-Westfalen, DEU

In-Office

Entry level

Fintech • Financial Services

The Role

Manage a portfolio of German customers as their primary contact, driving onboarding, training, product adoption, ongoing support, satisfaction, retention, and account growth. Collaborate with Sales, IT, and Support teams, document customer interactions, support usage campaigns, provide consultative guidance, and identify expansion opportunities. The role requires fluent German, good English, strong communication and organizational skills, problem-solving ability, customer focus, IT affinity, and Microsoft Office proficiency.

Summary Generated by Built In

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Who we are: Global Blue by Shift4

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payment ecosystems around the world. Powering billions of transactions annually for hundreds of thousands of businesses, Shift4 recently expanded its geographic reach and capabilities with the acquisition of Global Blue, the leader in tax-free shopping solutions.

By integrating Global Blue’s tax refund and currency conversion capabilities into its global payments platform, Shift4 offers an enhanced, end-to-end unified commerce solution for a wide range of industries – from restaurants, hotels, and stadiums to retail, ecommerce and nonprofits. For more information, visit www.shift4.com.

What you will do. A glimpse in your role:

As Customer Success Manager, you are the point of contact for our customers in Germany. You will manage your own portfolio and ensure that customers gain maximum benefit from our digital solutions. By building strong relationships, driving product adoption, and providing training, you help customers achieve their goals. Your role is essential to customer satisfaction, retention and growth.

Main duties and responsibilities

Act as the main point of contact for your assigned customer portfolio
Drive product adoption and usage through onboarding, training and ongoing support
Collaborate closely with cross-functional teams (Sales, IT, Support) to ensure seamless customer experience
Document and manage all customer interactions (calls, training, etc.)
Support projects and campaigns to increase the usage of our digital solution
Provide consultative support and identify opportunities for further development within existing accounts

Every action has an impact.

You will make a difference here if:

Fluent in spoken and written German
Good spoken and written English
Experience in Customer Success Management or B2B Telesales is an advantage
Strong communication and organizational skills
Customer-centric mindset with a proactive attitude
problem-solving and conflict-resolution abilities
Willingness to build and maintain long-term customer relationships

Key competencies to empower your journey.

You'll drive towards success if:

Affinity for IT products
Good MS Office (Excel, Outlook, PowerPoint, etc.) skills

Together, we go further

Feels like you? Explore further! Let's write the future together!

Equal Opportunity

Global Blue by Shift4 is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression.

Submit applications only through official Global Blue channels. We do not use any third-party services or platforms for recruitment. Always verify emails or LinkedIn messages. Ensure communications come from official @globalblue.com addresses or certified Global Blue recruiters/employees. We will never ask for payment or personal financial information during the hiring process. If anyone requests this, it is a scam—report it immediately.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Skills Required

Fluent spoken and written German
Good spoken and written English
Experience in Customer Success Management or B2B telesales
Strong communication and organizational skills
Customer-centric mindset with a proactive attitude
Problem-solving and conflict-resolution abilities
Willingness to build and maintain long-term customer relationships
Affinity for IT products
Microsoft Office skills, including Excel, Outlook, and PowerPoint

Shift4 Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Shift4 and has not been reviewed or approved by Shift4.

Healthcare Strength — Healthcare coverage is positioned as comprehensive, with medical, dental, and vision plans and the company covering the majority of U.S. premiums. Health insurance is also characterized as solid or comprehensive in parts of the material, supporting baseline benefits strength.
Retirement Support — Retirement support includes a 401(k) with a company match up to 4% of salary in the U.S., reflecting a clear, structured contribution benefit. Pension programs are also described for some European locations, indicating additional retirement coverage in certain regions.
Leave & Time Off Breadth — Time away benefits include paid time off, paid holidays, and dedicated paid volunteer time annually. Parental leave for both birthing and non-birthing parents is also included, expanding overall leave breadth.