R26_0025165
NIQ is the world’s leading consumer intelligence company. For more than a century, we’ve shaped the consumer intelligence industry and remain the most trusted partner for brands, retailers, and innovators.
As a Customer Success Manager, you will play a pivotal role in supporting and expanding our branded customer base. You’ll be the primary point of contact for a rapidly growing portfolio of CPG brands, helping them unlock the full potential of our digital shelf platform. Your deep understanding of eCommerce data and expert knowledge of our application will drive high customer satisfaction and long-term value.
This is a fully remote position for anyone currently living in the United States.
Job DescriptionCustomer Success
Client Engagement & Support
- Serve as the main point of contact for assigned customers, responding to inquiries and coordinating with subject matter experts to resolve complex issues.
- Build strong relationships and become a trusted advisor by sharing thought leadership, best practices, and strategic guidance.
- Set and manage client expectations, maintaining a high say: do ratio to build credibility and trust.
Platform Expertise & Insights
- Help clients derive significant value from our digital shelf tool through expert application knowledge and strategic use of eCommerce data.
- Provide business context to Strategy & Insights reports, ensuring they are actionable and relevant to client teams.
- Experience working with excel, PowerPoint, Thinkcell and AI tools
Continuous Improvement
- Stay current on industry trends, customer behavior, and competitive landscape to inform marketing strategies and client engagement.
- Use strong communication, influence, and collaboration skills to solve problems and drive customer success.
- 3-5 years proven experience in customer success, account management, or customer marketing, preferably in the CPG or Retail or eCommerce space.
- Has been in a client/customer facing role
- Strong understanding of digital shelf analytics and eCommerce data.
- Self-Driven & Proactive Mindset
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities and work cross-functionally.
- Strategic thinker with a customer-first mindset.
This role has a market-competitive salary with an anticipated base compensation of the following range: $69,000 - $89,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more.
US Benefits
- Comprehensive healthcare plan (medical, Rx, dental, and vision).
- Flexible spending accounts and a Health Savings Account (including company contributions).
- Life and AD&D insurance.
- 401(k) retirement plan including company matching contributions.
- Disability insurance.
- Tuition Reimbursement.
- Discretionary paid time off program and 11 paid holidays.
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
Skills Required
- 3-5 years of experience in customer success, account management, or customer marketing
- Experience in the CPG, retail, or eCommerce space
- Experience in a client- or customer-facing role
- Strong understanding of digital shelf analytics and eCommerce data
- Experience with Excel, PowerPoint, think-cell, and AI tools
- Strong communication and interpersonal skills
- Ability to manage multiple priorities and work cross-functionally
- Strategic thinker with a customer-first mindset
- Self-driven and proactive mindset
NielsenIQ Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NielsenIQ and has not been reviewed or approved by NielsenIQ.
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Parental & Family Support — Public materials highlight paid parental leave in the U.S., with additional paid disability time for birth parents. Parental leave is positioned as a standout element of the package.
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Leave & Time Off Breadth — Unlimited or flexible PTO is referenced alongside paid holidays and sick leave, providing broad time-off options in many roles. Actual use can vary by team norms, but the formal breadth is notable.
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Flexible Benefits — Work-from-home and hybrid arrangements are supported in many roles, with remote-friendly practices described across business lines. Flexibility is frequently positioned as a meaningful advantage.
NielsenIQ Insights
What We Do
NielsenIQ is the industry leader in global measurement and data analytics, and the most trusted source for retail and consumer intelligence. We deliver the complete truth to retailers, manufacturers, and our partners through our comprehensive data sets and powerful insights. We enable businesses to make critical decisions confidently, accelerating growth and optimizing performance.
Why Work With Us
We empower companies around the world to make bold decisions and transform their business with trusted data, solutions, and insights. Joining NielsenIQ means experiencing countless learning opportunities and gaining numerous pathways for growth.
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