We are looking for a dynamic Customer Care Manager to lead and motivate our customer service team. This role ensures exceptional customer experience, drives service excellence, and continuously improves satisfaction and retention levels.
Responsibilities:
Lead and motivate a customer care team to achieve service standards and KPIs.
Define clear goals and implement effective customer service strategies.
Oversee customer support operations, including issue resolution and escalation.
Develop initiatives to improve customer satisfaction, loyalty, and retention.
Provide leadership, training, and guidance to ensure team competency.
Prepare regular performance and service reports for management review.
Requirements:
Diploma or Bachelor’s Degree in Business or related field.
Minimum 5 years’ experience in customer service, preferably in a tech or service-based industry
Strong leadership and communication skills.
Excellent command of English.
Problem-solving mindset with innovative and customer-focused approach.
Skills Required
- Diploma or Bachelor's Degree in Business or a related field
- Minimum 5 years of experience in customer service
- Experience in a technology or service-based industry
- Strong leadership skills
- Strong communication skills
- Excellent command of English
- Problem-solving mindset
- Innovative and customer-focused approach
What We Do
Cartrack is a global smart-mobility company providing fleet management and telematics via a scalable Software-as-a-Service platform. Combining IoT GPS devices, real-time tracking and analytics, Cartrack helps businesses improve vehicle safety, efficiency and productivity across multiple markets. The company operates in many countries and supports installation, maintenance and data-driven fleet optimisation services for commercial and consumer fleets.
