At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.
We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely – without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.
We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.
Job DescriptionJoin our Fitness & Leisure vertical as a Customer Success Manager on a 12-month fixed-term contract, covering a period of maternity leave and looking after one of our key customers.
This is an opportunity to make a real impact every day. We believe every conversation we have, every solution we deliver and every customer interaction is an opportunity to enrich our customers’ experiences and help their businesses thrive.
While this role is initially a leave cover, there is potential for the role to become permanent at the end of the contract, creating an exciting opportunity to grow your career with us.
You’ll join our Fitness & Leisure vertical where we’ve recently brought together our Boutique Wellness and Health & Fitness business to form a single, global vertical that serves clients around the globe in key markets like the US, Canada, UK, Europe, Japan, Australia and New Zealand. We have market-leading software products like Xplor Gym (Membr), Mariana Tek, TrueCoach, Clubware, Resamania and Xplor Recreation designed to help our clients manage and grow their business.
Reporting into the Regional Director, APAC, you'll be responsible for managing existing customers and generate new leads for potential new customers. This position supports customers nationally and as such you may be required to travel to service them. This opportunity would suit someone that has worked in the Health & Fitness Industry that has Account Management and/or Sales experience.
Some of the other responsibilities include:
- Responding to all of your customer's queries in a timely, efficient and courteous manner.
- Making pro-active account management phone calls and onsite visits to ensure that your customers are receiving the maximum benefits from our payments and software
- Demonstrating the benefits of payments and software and the value added service we are providing
- Providing analysis and recommendations to your clients to improve their business practices
- Providing training to new and existing clients via Teams and in person
- Resigning existing clients once they come out of contract
- Creating and analysing monthly reports - for use both internally and externally
- Building and maintaining strong working relationships with your customers
- Working with the Growth Account Manager to identify candidates to migrate from Clubware to Xplor Gym by performing demos and deep dives
- Understanding the customer’s business to up-sell products and increase software MRR
- Renewals and contract negotiations
For this position, we offer a hybrid and flexible working model, where you will spend 1-2 days per week in the office and the rest working from home.
QualificationsWhat would make me a good candidate?
We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.
Required qualifications for this role:
- Entry level Account Management experience or 1-2 years Customer Services experience
- Ideally you will have worked as a Club Manager or have experience running a gym/fitness club.
- You are familiar with Direct Debit payments and various Club Management Systems.
- It would be desirable if you have used Debitsuccess and/or Clubware or similar, in a previous role.
- Passion for the fitness & wellbeing industry.
- Not afraid to pick up the phone and call.
- Target driven, self motivated and goal orientated.
- A high level of computer literacy would be ideal as would a knowledge of Excel and Salesforce.
At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.
Additional InformationWhat does it mean to work for Xplor?
Our four core values - Make life simple, Build for people, Move with purpose and Create lasting communities - are key to who we are and guide us from how we hire to how we recognise our team members.
Some of the perks of working with us:
- Unparalleled opportunities to learn and accelerated career development
- A collaborative, team environment with people who truly love what they do
- Gender Neutral Paid Parental Leave benefit programs
- Unlimited access to Linked in learning, 10% of your time devoted to growing you and your career, and further support to help you grow
- Access to mental health support
- Flexible work arrangements
How to apply?
To start your application with us, please submit your CV and a cover letter and we’ll be in touch as soon as we can. Please include the word "moonshot" at the top of your cover letter so that we know you really took the time to read our job ad.
We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process, via [email protected].
Before you apply
To be considered for employment, you must be legally authorised to work in Australia. This applies to remote roles too, as we can only employ people who reside within Australia. Xplor does not sponsor visas, either at the time of hire or at any later time. We're also not able to offer contractor arrangements or Employer of Record engagements for this position at this stage.
Please apply through our careers portal or external job boards only. We're unable to upload emailed applications, as our process requires you to answer screening questions directly.
We also invite you to check out our Candidate FAQs for more information about our recruitment process xplor.com/recruitment-faqs/.
Interview Recording and Background Checks
As part of our hiring process, successful candidates will be asked to complete background and identity verification checks. Many of our roles are remote, and to protect both candidates and our business from recruitment fraud, we may record video interviews during the process. We keep any recordings and related data only for as long as the hiring process is active and do not retain them afterwards.
EEO and Artificial Intelligence
We believe in transparent hiring. We use an applicant tracking system with artificial intelligence-enabled features to support our recruitment process, but our recruitment team makes all hiring decisions after human review. We do not rely on artificial intelligence to make final hiring decisions. Find our Candidate AI Usage guidelines here.
Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
We make it a priority to respond to every applicant.
Skills Required
- Entry-level account management experience or 1–2 years of customer service experience
- Experience as a club manager or running a gym or fitness club
- Familiarity with direct debit payments and club management systems
- Experience using Debitsuccess, Clubware, or similar systems
- Passion for the fitness and wellbeing industry
- Strong communication skills and willingness to make phone calls
- Target-driven, self-motivated, and goal-oriented
- High computer literacy
- Knowledge of Excel and Salesforce
- Legally authorized to work in Australia and residing in Australia
Xplor Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Xplor Technologies and has not been reviewed or approved by Xplor Technologies.
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Leave & Time Off Breadth — Leave options appear broad, with generous PTO and paid sick days frequently highlighted as a notable part of the overall package. Paid volunteer time and bereavement leave add additional time-off breadth beyond standard vacation policies.
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Retirement Support — Retirement support is positioned as a meaningful component of total rewards, including a 401(k) match that is described with a clear match formula. Eligibility for performance bonuses and mentions of equity/pension options further contribute to perceived long-term value for some roles.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical, dental, vision, life, and disability insurance, alongside U.S.-specific supports like an FSA. Mental health support through an employee assistance program and wellness programs strengthen the overall health-and-wellbeing offering.
Xplor Technologies Insights
What We Do
WHAT WE DO At Xplor, we build easy-to-use technology for the businesses that make up everyday life – whether booking a gym session, dropping the kids at daycare, registering for a community center class, fixing your furnace, or playing 18 holes on Saturday. That’s what people expect in the experience age – and why more than 130,000 businesses across 72+ countries use our integrated software and embedded payment solutions to attract, connect, engage, and retain their customers. Our platform processes $47 billion in payments annually because we've made it simple for businesses to get paid, manage their operations, and focus on what they do best: serving their customers. WHY JOIN XPLOR? • Work that has real-world impact: What we build helps businesses serve customers more effectively, and adapt as their businesses grow. When our customers succeed, everyday life works better for millions of people around the world. • Technology with purpose: We build technology for real operators solving real-world problems. That means designing products that fit how businesses actually work, helping customers make better decisions, and creating tools that improve both operations and the experiences they deliver. • A portfolio with breadth and depth: Our teams support a diverse set of industries, including fitness and leisure, golf and club, recreation, field services, garment care, education, and payments. That means the opportunity to solve meaningful challenges across multiple markets, while contributing to one shared company vision. OUR VALUES Our values shape how we lead, how we make decisions, and how we work every day. • Find a better way: We challenge outdated processes, improve the way we work, and look for smarter solutions. We bring ideas, not just problems, and stay open to better ways forward. • Do the right thing: We act with integrity, make ethical decisions, and hold ourselves to a high standard. We own mistakes quickly, learn from them, and apply our principles consistently. • Say it straight: We communicate clearly, and with respect. We share context, not just outcomes, give timely feedback, and speak up early when something needs attention. • Win together: We work across teams and functions with trust and shared purpose. We seek input early, assume positive intent, and celebrate success together. • Own the outcome: We take responsibility for results. We follow through, solve problems, and step in when something needs to be fixed.
Why Work With Us
At Xplor, you get room to grow, work that has real impact, and a team where you can bring your whole self. In return, we ask you to put people first, innovate fearlessly, and aim high. Be part of a global community built to help you – and the businesses we serve – thrive.
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