Company Description
Docket is an agentic marketing platform for B2B revenue teams, providing an AI Marketing Agent that engages website visitors in real time, answers product questions, qualifies intent, routes prospects, and books meetings. Powered by the Docket Sales Knowledge Lake™, it unifies approved product, pricing, security, and competitive intelligence so the AI responds only from governed, trusted information. The platform generates Agent Qualified Leads (AQLs) that include qualification status, intent signals, and rich context automatically synced to CRM systems. B2B customers see higher conversation rates, more qualified pipeline, improved win rates, and shorter sales cycles, with typical deployments going live in 7–14 days. Docket is SOC 2 Type II, ISO 27001, and GDPR certified, and it does not train on customer data, underscoring its commitment to security and privacy.
At Docket AI, we treat every team member like a founder. We're hiring for a role that sits at the intersection of customer ownership, AI fluency, and structured problem-solving.
What THIS role actually looks like
✅ Full Account Ownership: Acting as the primary strategic & technical partner for enterprise clients.
✅ Engineering prompts and designing conversational workflows for AI agents.
✅ Leveraging Claude / GPT to automate marketing and sales workflows.
✅ Getting your hands dirty with APIs, Webhooks, and data pipelines (HubSpot, Salesforce, Clay, Gong).
✅ Providing valuable, data-driven analytics & ROI insights to CMOs and Demand Gen teams.
✅ Unblocking customer technical issues in real-time.
What we're looking for
Customer-facing ownership (3+ years) - You've owned customer relationships and outcomes directly — not in a support or purely operational capacity, but as someone accountable for the end-to-end experience. You understand what it means to carry ownership of a customer's success.
AI fluency - You are genuinely fluent across modern AI tools - GPT, Codex, Claude, and others. You've built agents and used them to optimise both your professional workflows and your personal life. AI isn't a buzzword for you; it's how you operate.
Structured problem-solving at scale -You can take a complex, ambiguous problem and design a scalable solution for it. (Shortlisted candidates will be given a real problem to work through — so come ready to think.)
Why Docket
We're a fast-moving AI company that gives people real ownership and the autonomy to build. If you want to operate like a founder and work alongside people who do the same, we'd love to talk.
Skills Required
- At least 3 years of direct customer-facing ownership and accountability for customer relationships and outcomes
- Fluency with modern AI tools, including GPT, Codex, and Claude
- Experience building AI agents and using AI to optimize workflows
- Ability to solve complex, ambiguous problems and design scalable solutions
- Ability to engineer prompts and design conversational workflows for AI agents
- Experience working with APIs, webhooks, and data pipelines
- Experience with HubSpot, Salesforce, Clay, or Gong
- Ability to provide data-driven analytics and ROI insights to CMOs and demand generation teams
- Ability to resolve customer technical issues in real time
What We Do
Docket is an AI-powered inbound demand platform for B2B revenue teams. Its always-on marketing agent engages website visitors in real-time conversations, answers product questions from an approved sales knowledge base, qualifies buyer intent, routes prospects to the appropriate representative, books meetings, and synchronizes conversation context with CRM systems. The company helps businesses convert existing website traffic into qualified pipeline and more effective sales opportunities.
