Customer Success Manager

Posted 8 Days Ago
Be an Early Applicant
San Mateo, CA, USA
In-Office
Senior level
Artificial Intelligence • Machine Learning • Software • Industrial
The Role
Lead enterprise customer programs from initial scope through pilot, production, and expansion. Align customer goals with engineering execution through milestones, dependencies, decisions, and success criteria. Resolve technical risks, cross-functional blockers, and tradeoffs while coordinating Solutions, Research, Product, and Engineering teams. The role requires technical fluency in AI/ML, data, cloud, APIs, or complex software systems, with emphasis on delivering ambiguous, data-centric products in real-world environments.
Summary Generated by Built In
About Us

At Archetype AI, we’re building the world’s first physical AI platform to bring artificial intelligence into the real world. Our foundation model, Newton, understands the physical world through objective sensor data and generates real-time insights into complex physical behaviors, from industrial machinery and systems to wearable devices and smart environments.

Formed by a high-caliber team from Google and backed by one of Silicon Valley’s most renowned venture funds, Archetype AI is in a Series A phase and rapidly advancing its technology for the next big leap. This is a unique opportunity to join an exciting, fast-growing AI team based in the heart of Silicon Valley.

Role Overview

Our customer programs combine emerging AI technology, evolving customer needs, and cross-functional teams across Solutions, Research, Product, and Engineering. This role creates clarity out of that complexity, turning technical discussions and customer goals into aligned plans, decisions, and actions so engagements stay on track from initial scope through production.

Key Responsibilities

  • Customer programs reach pilot, production, and expansion against clear success criteria.

  • Customer goals and engineering work stay aligned through clear milestones, dependencies, and decisions.

  • Technical risks, gaps, and unresolved issues are have clear paths forward aligned across the responsible teams.

  • Cross-functional blockers and tradeoffs reach resolution without losing program momentum.

Qualifications

  • 5+ years leading technical programs, customer implementations, or enterprise deployments.

  • Track record of turning ambiguous goals into successful outcomes without a predefined execution path.

  • Experience leading engagements directly with enterprise customers and senior stakeholders.

  • Technical fluency with AI/ML, data, cloud, APIs, or similarly complex software systems.

Nice to Have

  • Hands-on background in engineering, solutions engineering, or systems integration.

  • Track record delivering AI/ML or data-centric products in real-world environments.

  • Experience with edge computing, sensors, industrial systems, or time-series data.

Benefits

  • Medical, dental, and vision insurance

  • 401(k) retirement plan

  • Flexible PTO

Skills Required

  • 5+ years leading technical programs, customer implementations, or enterprise deployments
  • Track record of turning ambiguous goals into successful outcomes without a predefined execution path
  • Experience leading engagements directly with enterprise customers and senior stakeholders
  • Technical fluency with AI/ML, data, cloud, APIs, or similarly complex software systems
  • Hands-on background in engineering, solutions engineering, or systems integration
  • Track record delivering AI/ML or data-centric products in real-world environments
  • Experience with edge computing, sensors, industrial systems, or time-series data
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
41 Employees
Year Founded: 2023

What We Do

Archetype AI is a Physical AI company pioneering a new form of artificial intelligence capable of perceiving, understanding, and reasoning about the physical world, utilizing a multimodal AI foundation model that fuses real-time sensor data with natural language.

Similar Jobs

Imprivata Logo Imprivata

Customer Success Manager

Healthtech • Information Technology • Security • Software • Cybersecurity
Remote or Hybrid
United States
1372 Employees
136K-166K Annually

SailPoint Logo SailPoint

Customer Success Manager

Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
Remote or Hybrid
United States
2461 Employees
125K-210K Annually

Bestow Logo Bestow

Customer Success Manager

Big Data • Fintech • Information Technology • Insurance • Software
Remote or Hybrid
US
160 Employees
107K-126K Annually

Samsara Logo Samsara

Customer Success Manager

Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Easy Apply
Remote or Hybrid
United States
4000 Employees
112K-169K Annually

Similar Companies Hiring

Revel Thumbnail
Aerospace • Hardware • Robotics • Software
Marina Del Rey, California
60 Employees
Blee Thumbnail
Artificial Intelligence • Marketing Tech • Software
New York, New York
30 Employees
Vega Thumbnail
Artificial Intelligence • Automotive • Insurance • Transportation
US
43 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account