As a Customer Success Manager at Easygenerator, you work in an international environment, partnering with global brands to help them achieve their learning and business goals. You build strong relationships with key stakeholders, develop and execute customer success plans, monitor account health, proactively address risks, and drive customer satisfaction, long-term retention, and growth.
What you will be doing
Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth.
Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes.
Objectively assess account health scores and proactively take action to improve them.
Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders.
Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers.
Develop and execute strategic success plans tailored to each customer's objectives, supporting retention and unlocking expansion and upsell opportunities.
Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions.
What you will bring
A bachelor's degree or higher.
2–3 years of Customer Success or key account management experience
Excellent written and spoken English, with the ability to communicate clearly and lead conversations while knowing when to listen.
A commercial mindset and passion for negotiating strong outcomes for both customers and internal stakeholders.
A customer-oriented approach, with the ability to identify the real need behind a request.
Nice to have
A passion for HR tech and familiarity with the latest trends in the space.
Ready to Join Us?
If you're passionate about building trusted customer relationships and helping teams unlock the value of learning, we'd love to hear from you. Apply today!
Skills Required
- Bachelor's degree or higher
- 2-3 years of Customer Success or key account management experience
- Excellent written and spoken English
- Ability to communicate clearly and lead customer conversations
- Commercial mindset and ability to negotiate strong outcomes
- Customer-oriented approach with ability to identify underlying customer needs
- Passion for HR technology and familiarity with current trends
What We Do
We believe everyone should be able to turn their knowledge into training—easily, quickly, and at scale. Why? Because your employees know your company best. They hold the company-specific knowledge that drives day-to-day success. And when they can share that knowledge, your whole organization grows stronger. That's why we built a user-friendly e-learning authoring tool that helps organizations unlock their teams' expertise. Today, over 50,000 people use Easygenerator to create e-learning tailored to their business. Whether you're in Learning & Development, HR, or any other department, you don't need design or technical experience to get started. You can share your knowledge from day one. That's why more than 2,000 companies use Easygenerator to democratize learning: Danone, Electrolux, Sodexo, and many more. As the first e-learning authoring solution to launch AI-powered course creation, we've kept our focus clear: help people quickly turn knowledge into training. With a little help from AI, course creation feels less like work and more like getting things done. It's working: we consistently win awards and earn top ratings on user-review platforms like G2. And because we want to make it as easy for our users as possible, when you need help, we're here. You can chat instantly with our support team—real people ready to assist you in over 120 languages.
