As a Customer Success Manager, you’ll be responsible for managing key client relationships, driving adoption and satisfaction, and ensuring successful outcomes for our global clients. Reporting to the Head of Customer Success, you will work cross-functionally to enhance the customer experience, deliver insights to our Product team, and help shape the growth of our Customer Success department.
Responsibilities:
- Maintain strong relationships with clients to meet retention and adoption goals, driving loyalty and long-term partnership.
- Manage the onboarding process to ensure clients are set up for success and have a clear understanding of our product’s value and capabilities.
- Track and analyze customer health metrics and identify opportunities to increase engagement and resolve potential issues proactively.
- Partner with Sales, Support, Product, and Engineering teams to ensure alignment on customer needs, challenges, and objectives.
- Act as the voice of the customer, providing structured feedback to Product teams to enhance user experience and align with evolving client needs.
- Work with internal tools and refine processes to improve Customer Success efficiency and impact.
- Collaborate with Sales to identify cross-sell opportunities, drive renewals, and generate leads for additional solutions where appropriate.
Requirements
Qualifications:
- 2+ years in a Customer Success role, preferably in B2B SaaS or technology companies, with a passion for delivering value and building relationships.
- Proven ability to manage multiple clients and projects, with a focus on meeting deadlines and exceeding client expectations.
- Experience in tracking and managing customer success metrics, with a focus on client retention, satisfaction, and engagement.
- Strong verbal and written skills, with the ability to communicate effectively with stakeholders at all levels.
- Demonstrated ability to work cross-functionally and contribute to a positive, dynamic work environment.
- Comfort with learning software programs and configuring products to meet specific customer needs.
- Thrive in a fast-paced, high-growth environment with the ability to manage and adjust to change effectively.
Compensation: $1200 per month
Commission: 20% annual base salary paid quarterly contingent upon meeting retention goal
Upsell commissions: 10% of all recurring revenue upsells, 2% of non-recurring revenue upsells.
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Skills Required
- 2+ years of experience in a Customer Success role
- Experience in B2B SaaS or technology companies
- Ability to manage multiple clients and projects while meeting deadlines
- Experience tracking and managing customer success metrics, including retention, satisfaction, and engagement
- Strong verbal and written communication skills
- Ability to communicate effectively with stakeholders at all levels
- Ability to work cross-functionally
- Ability to learn software programs and configure products for customer needs
- Ability to work effectively in a fast-paced, high-growth environment and adapt to change
- Provide MBTI type in the application letter
What We Do
testRigor is a Generative AI-based codeless test automation tool helping companies empower manual testers to build test automation via executable specifications in plain English 15X faster than with Selenium and spend 200X less time maintaining tests compare to Selenium. testRigor is best applied as a nocode automation testing tool for cross-system end-to-end testing to build tests spanning web, mobile, Salesforce, ServiceNow, Microsoft Dynamics, SAP, and any other 3rd party systems in one simple test. Because tests in testRigor are written in plain English from end-user's perspective, they withstand changes in implementation details, allow fast test development, and dramatically reduce test maintenance efforts. On top of that, because all the tests are in plain English, it significantly improves collaboration within your company, allowing product managers to take part in assessing test maintenance and making sure that the product works as intended. The vast majority of our customers achieve 100% test automation coverage within under 12 months of deployment. testRigor is available as SaaS and on-premise versions. #testRigor #generativeai #testautomation #generativeaiinqa #genaiinqa #genai #aiinsoftwaretesting #qa #testing
