Customer Success Manager
At AppsFlyer, we believe every challenge is an invitation to innovate. We’re looking for a Customer Success Manager to help us shape the future of measurement. In this role, you’ll work with talented professionals across the globe, within a culture that values curiosity, collaboration, and personal development. If you're ready to bring your skills to a global stage, this is your chance to make an impact.
Do you believe in personalised service? Do you understand the value of trust, accessibility and the personal touch when it comes to cultivating business relationships? Then you just might be the right candidate for one of our Customer Success Manager positions. This is an opportunity to be AppsFlyer’s eyes and ears with the clients. Help them work through their issues. Be ahead of the curve by sharing new product releases or content relevant to their business. Listen to their feedback to help the Product and R&D team innovate new features. Ultimately, you’re there to ensure that our customers are more successful.
What you’ll do:
- Become a trusted in-house expert on AppsFlyer’s product, focusing on both business and user-oriented use cases, and stay informed about product updates and new features
- Leverage your expertise in AppsFlyer’s products to proactively identify and resolve customer challenges
- Effectively troubleshoot issues and collaborate with technical support for complex cases, always advocating for the customer’s success
- Build deep business relationships by continually WOW-ing our customers through exceptional support and service
- Provide training and education on our products and new features through demos, webinars, and both virtual and on-site trainings
- Invite, facilitate, and document customer product ideas and feedback to the AppsFlyer Product
- Host Executive Business Reviews with key stakeholders to share wins, industry best practices, and demonstrate the impact on customer outcomes, becoming a trusted growth partner in the process
What you have:
- 3+ years of client-facing experience in customer success or product management roles within the AdTech, mobile analytics, or SaaS martech industries—preferably at an online advertising company, digital agency, or similar environment
- Strong capability of managing multiple accounts across diverse industries and company sizes, with proven expertise and a strong understanding of industry dynamics, trends, and key players especially in the gaming sector
- Comfortable analyzing and interpreting large data sets and dealing with reporting discrepancies
- Excellent written and verbal communication skills for technical and non-technical audiences
- A fast learner who is naturally curious and thrives in a fast paced and dynamic work environment
- Passion for gaming and a deep understanding of the gaming community
- Extensive knowledge and expertise in the gaming industry, coupled with a proven track record of managing and growing customer relationships
Bonus Points:
- Technical background on SDKs, APIs, SQL, Mobile App Analytics, Deep Linking
- Introduced by an AppsFlyer team member
Why Join Us?
AppsFlyer is a global company with 20 offices worldwide. Through mental health programs like Be Well, the Global Employee Exchange Program, and fitness programs, we empower our people to thrive physically, mentally, and professionally.
Here, titles don’t define us—ideas do. You’ll thrive in a culture where everyone’s input shapes the future.
Skills Required
- 3+ years of client-facing experience in customer success or product management within AdTech, mobile analytics, or SaaS martech industries
- Experience managing multiple accounts across diverse industries and company sizes
- Strong understanding of industry dynamics, trends, and key players, especially in the gaming sector
- Ability to analyze and interpret large data sets and resolve reporting discrepancies
- Excellent written and verbal communication skills for technical and non-technical audiences
- Ability to learn quickly and thrive in a fast-paced, dynamic work environment
- Passion for gaming and deep understanding of the gaming community
- Extensive gaming industry knowledge and proven success managing and growing customer relationships
- Technical background with SDKs, APIs, SQL, mobile app analytics, or deep linking
- Introduction by an AppsFlyer team member
AppsFlyer Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AppsFlyer and has not been reviewed or approved by AppsFlyer.
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Wellbeing & Lifestyle Benefits — Wellbeing support is positioned as a meaningful part of the rewards package, including private health insurance and wellness offerings like fitness classes. Additional extras such as events, work‑from‑home support, and global mobility opportunities are portrayed as adding tangible value beyond cash compensation.
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Equity Value & Accessibility — Equity is framed as broadly accessible, with stock options described as available to all employees. This expands the total rewards mix and can make overall compensation feel stronger even when salary alone is debated.
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Strong & Reliable Incentives — Total compensation in certain technical and revenue roles is presented as capable of reaching competitive levels, implying meaningful upside where role/market fit is strong. Sales compensation is described as potentially attractive on-target, which can reinforce perceived earning opportunity when performance aligns with plan design.
AppsFlyer Insights
What We Do
AppsFlyer helps brands make good choices for their business and their customers through innovative, privacy-preserving measurement, analytics, fraud protection, and engagement technologies. Built on the idea that brands can increase customer privacy while providing exceptional experiences, AppsFlyer empowers thousands of creators and 8,000+ technology partners to create better, more meaningful customer relationships. To learn more, visit www.appsflyer.com.
