Successful candidates will be subject to a criminal background check. Responsibilities & SkillsResponsibilities
- Drives retention and growth among our most valuable and targeted customers by understanding their business needs and helping them succeed.
- Maintains a cadence of communicating with customers about their adoption trends, product experience, and mining opportunities for deeper engagement.
- Assesses customer needs and designs a focused plan to reach their business goals.
- Marshalls resources across the organization as needed to support customer needs.
- Represents the voice of the customer to inform our sales process, product roadmap, and implementations.
- Conducts workflow and optimization evaluation and training.
- Offers product solutions to pain points.
- Ongoing focus on client retention and satisfaction
- Experience working with large enterprise customers.
- Exceptional communication skills, highly organized, collaborative and detail oriented
- Empathetic, positive attitude with a desire to help our customers reach their goals.
- Secure knowledge of products and industry
- Ability to form and maintain strong client relationships.
- Superior organization and presentation skills
- Excellent verbal and written and verbal communication.
- Consultative communication and executive presence
- Strategic planning and stakeholder management
- Data analysis and translating insights into action
- Problem solving and critical thinking
- Project and program management
- Presentation, facilitation, and storytelling
- Process improvement and operational excellence
- Healthcare industry and/or SaaS experience
2+ years of experience in Customer Success, Relationship Management, Account Management, or a similar client-facing role
CPCS or CPMSM certification preferred
Experience in healthcare credentialing, privileging, and/or provider enrollment preferred
Knowledge of medical staff services and healthcare provider workflows preferred
Skills Required
- 2+ years of experience in Customer Success, Relationship Management, Account Management, or a similar client-facing role
- CPCS or CPMSM certification
- Experience in healthcare credentialing, privileging, and/or provider enrollment
- Knowledge of medical staff services and healthcare provider workflows
- Experience working with large enterprise customers
- Healthcare industry and/or SaaS experience
- Exceptional communication, organization, collaboration, and relationship-building skills
- Strategic planning, stakeholder management, data analysis, problem solving, and critical thinking skills
What We Do
Founded in 1982 and headquartered in Temecula, CA, Applied Statistics & Management, Inc. (ASM) is dedicated to the development and support of software solutions that leverage the latest technologies and methodologies for the healthcare industry. ASM's flagship product, MD-Staff, is the most advanced credentialing, privileging and provider information management platform available. Used by over 3,000 facilities worldwide, MD-Staff Credentialing Software is a proven system that helps healthcare organizations of any size streamline their credentialing process while reducing overall costs.
