Customer Success Manager

The Embedded Customer Success Manager is the dedicated point of contact for assigned key customer accounts, owning day-to-day account management and ensuring effective operational delivery. The role works closely with the customer and internal ADI teams to align stakeholders, deliver successful project outcomes resolve issues quickly,

JOB DUTIES:

• Own day-to-day account management to ensure smooth operations.

• Partner with the customer to define ADI product solutions for end users across new and existing projects.

• Act as the single point of contact, coordinating communication between the customer and ADI internal teams.

• Anticipate risks, prevent issues where possible, and drive timely resolution when issues arise.

• Support ongoing project execution and ensure continuity across workstreams.

• Manage escalations, ensuring clear ownership, communication, and follow-through.

• Align stakeholders (customer and ADI) on project proposals.Identify project add-ons to drive incremental value and revenue.

• Coordinate with ADI teams to ensure on-time delivery; communicate proactively on delays and mitigations.

• Co-own supply forecasting with the Inventory team, incorporating customer demand signals.

• Facilitate RMA and return intake.Assess warranty claims and make decisions in line with ADI policies.

• Partner with assembly partners (MVB) to address known issues and recurring defects.

YOU MUST HAVE:

• Project Management and Facilitation
• Technical Knowledge (and willingness to learn)
• Commercial Acumen

WE VALUE:

• Resilience and Professional Judgment
• Process Analysis and Continuous Improvement
• Ability to Manage Multiple Workstreams

WHAT'S IN IT FOR YOU:

• Competitive salary package with commission
• Opportunity to work for a global business
• Excellent career progression opportunities
• Company car
• 25 vacations days, 6 ADV days
• Pension plan

• Fisc free benefits

  
  

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ADI is a leading global distributor and solutions provider of security, AV, and smart living technologies, helping professionals deliver smarter, safer, and more connected experiences for homes and businesses around the world. Through trusted brands, exclusive solutions, and strong industry partnerships, ADI supports more than 110,000 customers across residential and commercial markets globally. From security and video surveillance to networking, audio, automation, fire, and connected technologies, ADI offers a broad portfolio of products, services, and software designed to support the evolving needs of integrators, installers, and technology professionals. With a global team spanning operations, sales, supply chain, digital, customer experience, engineering, and more, ADI combines deep industry expertise with innovation and service to help customers grow and succeed in an evolving industry. At ADI, our teams help create the technologies, partnerships, and experiences that keep people connected, protected, and supported every day. Learn more at www.adiglobal.com.

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