Position: Full-time
Salary: $100,000 -
$110,000
Location:
Remote - Must Live in California, Illinois, or New Jersey We do not offer work visas.
Revvim offers a competitive benefits package. Including:
- 100% employer paid platinum medical & dental.
- 100% paid VSP vision insurance.
- Employer sponsored life insurance.
- 401(k) with matching.
- Flexible PTO and sick time off.
- FSA medical and dependent care with matching.
- Professional development services.
- Paid time off for new parents.
Company Overview
At Revvim, we pride ourselves on providing simple, effective solutions to the most persistent problems in the paid search and SEO world. We believe that the foundation for all of the best professional relationships is trust – to that end, we value honesty and transparency, and always strive to provide just that to our employees and customers.
Position Overview
The Client Success Manager works to ensure that our customers maximize the value they receive from our products and services. We believe in doing whatever it takes to make our customers successful, and the Customer Success Manager drives that success every day. In this role, you'll manage a diverse book of business of high-growth brands. The Customer Success Manager works to drive value that leads to expansion, revenue growth, and customer satisfaction. You will be dedicated to finding additional opportunities within current customer accounts by establishing lasting relationships with key decision-makers. In this role, the Customer Success Manager will work with the Sales team to help expand current customer engagements by working with customers/agencies to find opportunities for growth. This person will help monitor and communicate areas in which customers are missing out on potential benefits of using our platform.
Responsibilities
- Manage and nurture relationships with enterprise clients, ensuring their success and satisfaction through tailored strategies and solutions.
- Grow revenue within existing accounts by identifying new sales opportunities and successfully seeing them through implementation.
- Help create scalable processes, documentation, and materials to support customer questions.
- Gain command of our corporate message, leverage data in our platform, and identify strategic growth opportunities to help clients understand and grow their business.
- Maintain exceptional CRM hygiene to provide up-to-date and accurate ongoing forecasts.
- Conduct well-informed and consultative meetings with senior-level executives to demonstrate the business value of our offerings.
- Identify expansion opportunities that increase profitability.
- Maintain a high retention rate.
Required Experience/Skills
- Advanced knowledge in Google Ads, SEO best practices, and analytics platforms like Google Analytics.
- Experience working in an Agency environment with multiple customers.
- Great presentation skills: the ability to put together presentations that show meaningful information using charts and impactful numbers.
- Excellent verbal and written skills.
- Ability to work well with others in a team environment.
- Ability to analyze and find meaningful opportunities for customers from raw data.
- Strong mathematical skills.
- 4+ years of demonstrated track record of growing existing business in a high-tech/Digital Marketing space.
- Consistent and proven delivery of attaining quota targets and expert pipeline management.
- Well-versed in value-based solution selling and objection handling.
- Passionate about forecast accuracy and dedicated follow-up skills that allow nothing to fall through the cracks.
- High confidence in engaging with decision-makers.
- Powerful communication and interpersonal skills. Highly articulate via phone and email. Along with a positive, engaged approach to working collaboratively with internal colleagues and external partners.
- Inspired by working in a dynamic and evolving work environment.
- Savvy with CRM tools, G-Suite, PowerPoint, and Excel preferable.
Skills Required
- Advanced knowledge of Google Ads
- Knowledge of SEO best practices
- Experience with analytics platforms such as Google Analytics
- Experience working in an agency environment with multiple customers
- Strong presentation skills, including creating presentations with charts and impactful numbers
- Excellent verbal and written communication skills
- Ability to collaborate effectively in a team environment
- Ability to analyze raw data and identify meaningful customer opportunities
- Strong mathematical skills
- 4+ years of experience growing existing business in a high-tech or digital marketing environment
- Proven record of attaining quota targets and managing pipelines
- Experience with value-based solution selling and objection handling
- Forecast accuracy and consistent follow-up skills
- Confidence engaging with decision-makers
- Strong communication and interpersonal skills
- Ability to work in a dynamic and evolving environment
- Familiarity with CRM tools, G-Suite, PowerPoint, and Excel
What We Do
At Revvim, we pride ourselves on providing simple, effective solutions to the most persistent problems in the paid search and SEO world. We believe that the foundation for all of the best professional relationships is trust – to that end, we value honesty and transparency, and always strive to provide just that to our customers and our agency partners. We provide fair, no-haggle pricing, which is always available on our website, and which ensures that all of our customers, no matter their size, are getting the best deal possible. We also recognize that needs and priorities can and do shift, sometimes in unpredictable ways, which is why we prefer to build long lasting relationships with our customers rather than locking them into long term contracts. We want you to work with us because you recognize that nobody provides the same quality of services we provide, not because you’re being compelled to. Revvim is a rapidly growing, privately held company headquartered in San Juan Bautista, CA.
