At Aristocrat, we believe in crafting world-class gaming experiences that bring happiness and excitement to our players. As a Customer Success Manager, you will play a pivotal role in ensuring our customers' happiness and success with our products. You’ll have the opportunity to work with a dynamic team, dedicated to innovation and customer-centric solutions. This role is perfect for someone who is ambitious, enjoys building relationships, and thrives in a fast-paced environment. Join us in our mission to deliver outstanding customer experiences and be part of a company that values talent, collaboration, and excellence!
What You'll Do- Support customer onboarding, product implementation, and user enablement activities.
- Serve as the primary point of contact for assigned customers, conduct regular onsite and virtual customer meetings; respond to routine customer inquiries regarding product functionality and guidelines.
- Maintain accurate customer records, meeting notes, and follow-up actions within company systems.
- Support onsite customer projects in collaboration with Project Management.
- Monitor customer usage data and find opportunities to improve product adoption and customer outcomes.
- Provide product expertise and mentorship to customers and internal collaborators.
- Partner with internal teams to address customer needs and support customer retention efforts.
- Gather customer feedback and communicate improvement opportunities to Product teams.
- Ensure customer deliverables, commitments, and success plans are completed and communicated to leadership.
- Advance critical customer issues and coordinate resolution efforts across internal teams.
- Serve as a liaison with the Aristocrat Support Center to coordinate issue resolution.
- Monitor industry trends and incorporate guidelines into customer success strategies.
- Perform other duties as assigned.
- 4+ years of experience in a customer-facing role, preferably in customer success or support.
- Previous Casino/Gaming Systems Industry Experience is required.
- Strong communication and interpersonal skills.
- Proven ability to manage multiple tasks and priorities.
- Experience with CRM systems and customer data management.
- Ability to travel up to 70%, including occasional international travel.
- A proactive approach to problem-solving and keen attention to detail.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Strong analytical abilities with the capability to analyze customer usage data.
- A passion for gaming and a dedication to improving customer experiences.
- A Bachelor's degree in a related field or equivalent experience is preferred but not required.
We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.
Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.
Specific details about compensation and benefits for this position will be discussed during the recruitment process.
Skills Required
- 4+ years of experience in a customer-facing role, preferably in customer success or support
- Previous casino or gaming systems industry experience
- Strong communication and interpersonal skills
- Ability to manage multiple tasks and priorities
- Experience with CRM systems and customer data management
- Ability to travel up to 70%, including occasional international travel
- Proactive problem-solving approach and attention to detail
- Ability to work independently and collaboratively in a fast-paced environment
- Strong analytical abilities, including analyzing customer usage data
- Passion for gaming and dedication to improving customer experiences
- Bachelor's degree in a related field or equivalent experience
Aristocrat Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Aristocrat and has not been reviewed or approved by Aristocrat.
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Healthcare Strength — Medical coverage offers multiple Aetna options with preventive care fully covered and $0 in‑network outpatient mental health visits, plus employer‑paid premiums on at least one dental and one vision plan. Feedback suggests first‑day eligibility and HSA funding increase perceived value.
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Parental & Family Support — Paid parental leave provides up to 12 weeks for primary caregivers and 10 days for secondary caregivers, with adoption/surrogacy reimbursement and access to Lyra sessions. Feedback suggests these supports materially enhance family and mental wellbeing.
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Equity Value & Accessibility — The SuperShare program matches employee share purchases with free shares up to a defined annual limit, with clear enrollment windows and a two‑year vest. Feedback suggests this structure delivers uncommon ownership value compared with standard ESPPs.
Aristocrat Insights
What We Do
Aristocrat Leisure Limited is an ASX20 listed company and one of the world’s leading providers of gaming solutions. We’re licensed in over 300 jurisdictions and operate in over 90 countries around the world. We’re also proud to have a team of over 6500 employees that deliver outstanding results by pushing the boundaries of innovation, creativity and technology each day. We offer a diverse range of products and services including electronic gaming machines, social gaming and casino management systems, but it doesn’t stop there. Despite our global presence and exponential growth, we remain an ideas company at heart that is committed to delivering outstanding results for our customers and players and an unparalleled experience for our employees, who have the opportunity to grow, be inspired and be the best they can be. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us to live our mission of bringing joy to life through the power of play – every day. Come and join us – let’s play!
Why Work With Us
Individually we’re great, but together we’re brilliant. Our employees are the beating heart of our business and we attract the best people in the industry thanks to our unique and inspiring culture. Come and join the team and help bring joy to life through the power of play.
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